Customer Support with Spanish – Office based Bucharest

Customer Support with Spanish – Office based
Bucureşti
Bucharest, Bucharest, Romania

Within your role, you will:

• Offer customer support via phone,
  - mail, or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching / implementing new working products or tools.

What will make you successful for the role:

• A C1 level of Spanish Language (both written & spoken);
• A B2 level of English Language (both written & spoken);
• Experience in Contact Center could be an advantage;
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;
• Be available to work from the office %100 from the start;

Sounds good? Find out what you can get:

Competitive salary package & meal vouchers;

• The opportunity to work in a
  - cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.