CX Process Improvement Specialist - Cluj-Napoca

CX Process Improvement Specialist
Cluj-Napoca
Cluj-Napoca, Județul Cluj, Romania

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225, 000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY:

Title: CX Process Improvement Specialist

1 year fixed term contract of employment, hybrid role

Location: Cluj, Romania

About us:

Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world.

Visit www.ironmountain.com for more information.

Primary purpose of the role:

We are seeking an experienced Black Belt in Enterprise Business Process Improvement to join our

Enterprise Excellence team.

This role is essential to our Global Business Services (GBS) platform, focusing on
-
- end process transformation across Iron Mountain’s global operations. This leader will drive initiatives that enhance efficiency, improve customer experience, streamline operations, and deliver measurable results.

Our vision is to create a globally integrated set of processes that empower our organization to consistently deliver outstanding results, drive sustainable growth, adapt at evolving to meet the dynamic needs of our business unlocking new opportunities for excellence and enabling exceptional customer experiences across all markets.

The successful candidate will fulfill the below job responsibilities to drive best in class process mapping, analysis and understanding.

As a key member of the Enterprise Excellence team, you will lead a portfolio of improvement projects using Lean, Six Sigma, DMAIC, Agile, and structured
- solving methodologies. Your efforts will optimize critical processes, establish best practices, and leverage automation, aligning with the strategic priorities of Iron Mountain.

Functional Knowledge, Skills, and Competencies:

Your role in our mission:

Strategic Process Transformation & Standardization

Identify, standardize, and automate
- impact processes across GBS, ensuring alignment with enterprise goals and customer experience standards. Leverage best practices to create a cohesive, unified approach to operational excellence.

Portfolio Management & Prioritization

Develop a portfolio of improvement projects that drive tangible cost savings, process efficiencies, and customer satisfaction. Establish clear criteria for prioritizing initiatives based on business value, securing stakeholder
- in for seamless execution.

Operational Excellence Using Lean and Six Sigma

Apply Lean, Six Sigma, Agile, and other methodologies to streamline
-
- end processes. Conduct root cause analysis and deploy process control techniques to improve operational efficiency, quality, and compliance across global teams.

Cross-Functional Collaboration & Engagement

Collaborate closely with Global Process Owners to drive enhancements across critical GBS functions, aligning process improvements with broader business goals. Facilitate
- functional workshops to foster collaboration and implement impactful changes.

Coaching & Change Management

Train and coach teams on continuous improvement principles, embedding a culture of operational excellence. Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization.

Performance Tracking & Reporting

Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results. Develop visual management tools and dashboards to provide transparent,
- time insights into process health and project impact, ensuring alignment with GBS leadership goals.

Candidate Profile:

Education:

Bachelor’s degree required, preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification is required.

Advanced degree, such as an MBA, is a plus.

Experience:

10+ years of experience leading
- scale Six Sigma and Lean initiatives within global,
- functional environments.

Proven success in process mapping, standardization, and performance monitoring, particularly in
- impact business functions.

Strong experience in data analytics, KPI benchmarking, and statistical modeling to support
- based
- making and insights.

Core Competencies:

Methodologies: Mastery of Lean, Six Sigma, DMAIC, and Agile methodologies; expertise in statistical process control and structured problem solving.

Project Management: Demonstrated capability in managing complex,
- phase projects across departments, with a record of accomplishment of measurable outcomes.

Analytical Skills: Ability to translate data insights into strategic process improvements; skilled in creating visual management tools to communicate KPIs and process performance.

Communication:

Excellent verbal and written communication skills, adept at conveying complex information to diverse audiences, including senior leadership.

Collaborative Leadership:

Strong
- functional skills, with the ability to drive engagement and

align teams around shared goals in an international setting.

Industry Knowledge:

Experience in Finance or IT industries is advantageous, bringing an understanding of specific

regulatory, compliance, and operational requirements in these sectors

Discover what awaits you:

Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Global Connectivity: Connect with 26, 000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on
- specific policies. )

Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious
- life balance (dependent on role).

Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Project/Program Management Group

Informații detaliate despre oferta de muncă

Firma:	Iron Mountain
Localiția:	Cluj-Napoca Cluj-Napoca, Județul Cluj, Romania
Adăugat:	28. 6. 2025 Postul de muncă activ

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CX Process Improvement Specialist Cluj-Napoca