Database Cloud/ExaData | Strategic Customer Service Manager (SCSM)
Strategic Customer Service Manager (SCSM)
Department
Database Cloud and Exadata Support
Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with the primary objective of optimal product and service experience for strategic accounts running business on Oracle’s Cloud Database Platforms: Autonomous Database, DB and Exa Cloud Services, Exadata, and ZDLRA.
Description
SCSM will build
- term relationships with assigned customers, serve as a single point of contact, and work proactively to drive the adoption of known standard methodologies and proactive patching compliance. SCSM will advocate for the customer and become a trusted advisor, aligning with customer stakeholders up to and including C-Level. SCSM will coordinate activities with Oracle stakeholders (Sales account team, engineering, and service teams) to support the implementation of Oracle’s account strategy for the customer.
Responsibilities
- term relationships with key customer contacts.
- practice compliance, critical patch notification and compliance, planning of upgrades, and other milestone events that will help prevent service interruptions and serious issues.
- specific metrics reporting
- owner, with a peer team, for a portfolio of 6-9 strategic clients for the program
Skills
Qualifications
- scale, IT implementations at customers that involve advanced Oracle Technology. Exadata, Database Cloud, ZDLRA
Education
Candidates having professional competency in
- lingual written and oral communications in the following areas are helpful:
Career Level - IC4
Customer Relationship Management:
- makers within assigned accounts.
Strategic Planning and Execution:
Product Success and Adoption:
Issue Resolution and Escalation Management:
Customer Advocacy:
Performance Analysis and Reporting:
Educational Initiatives and Training:
Cross-functional Collaboration:
- functional teams to develop and refine customer success strategies and processes.
Continuous Improvement:
Career Level - IC4
- Informații detaliate despre oferta de muncă
Firma: Oracle Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 13. 9. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!