Delivery Manager Bucharest

Delivery Manager
Bucureşti
Bucharest, Bucharest, Romania

Viseven Group is a leading global B2B Mar
Tech service provider, empowering Pharma and Life
Science companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive
-
- end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success. With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are
- positioned to serve our diverse clientele. Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Responsibilities:

Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team 

Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal)

Determine the priority of project backlog items to deliver the maximum outcome

Act as a liaison for business stakeholders and
- users, determining whether each story meets their shared expectations

Serve as primary contact for customer technical inquiries and concerns

Perform customer negotiations for delivery milestones

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for
- incident reviews

Develop process improvements to achieve effectiveness and
- saving

Manage a delivery team to ensure timely and accurate customer deliveries

Perform resource allocations and workload assignments according to delivery requirements

Evaluate the performance of team members and determine training needs

Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Evaluate progress at each iteration - make sure that the development delivers the expected outcomes

Providing accurate and regular reports to the management on the performance of the service delivery

Report delivery status to customers and organize delivery of all required documentation

Prepare recommendations for business decisions that need to be made to meet customer expectations

Requirements:

Upper-intermediate level of English and French would be a plus

4+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis)

Working experience with Jira, Confluence, MS Project

Multitasking, the ability to work on several projects simultaneously

Experience in projects with different financial models (fixed price, T&M, dedicated team).

Experience in personas writing

Strong expertise in cost management, risk management, schedule management

Strong ability to manage the project in different phases of the life cycle (initiating, planning, monitoring and controlling, execution, closure)

Experience in working with Saa
S applications

Experiences with modeling notation (bpmn, uml)

Strong organizational, negotiation, and
- resolution skills

Product development mindset

What we provide: We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including: Competitive Compensation : Regular
- based salary and career development reviews. Experienced Team : Join a passionate, experienced team in a friendly atmosphere. Career Growth : Opportunities for professional and career advancement. Paid Time Off : 18 business days per year (20 business days after 2 years of service). Sick Leave :Non-documented: 4 business days per year. Documented: 20 business days per year. Family Leave : 3 paid business days for marriage, childbirth, or bereavement. Medical Insurance : Comprehensive coverage. English Courses : Learning opportunities to improve your language skills. Professional Development : Participation in forums and conferences. Corporate Events : Regular
- building activities and events. Work Environment : Enjoy a comfortable, fully equipped office and the possibility to work from home.