Delivery Operations People Lead with German

Delivery Operations People Lead with German
Bucureşti
Bucharest, Bucharest, Romania

As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.

Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the
- standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.

We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable,
- term relationships that contribute to their organizational growth.

Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently
- quality services to our partners.

The Delivery Operations Specialist role operates within an international environment, in a leading consulting and business services organization, with a strong focus on innovation, efficiency, and employee development.

Responsibilities

• Lead and manage a team, ensuring daily operations run smoothly and processes are executed correctly;
• Allocate and balance workloads, set clear objectives, and monitor progress toward targets;
• Conduct regular 1:1 meetings, provide coaching and feedback, and support career development;
• Ensure quality checks, process compliance, and timely completion of client deliverables;
• Prepare and analyze complex reports, identify improvements, and implement efficiency initiatives;
• Act as the escalation point for operational or client issues, ensuring prompt resolution;
• Facilitate weekly team meetings, onboarding of new members, and team engagement activities;
• Track performance metrics, identify attrition risks, and create action plans to improve retention;
• Collaborate with internal and external stakeholders, including client representatives, to provide updates and resolve queries;
• Manage multiple complex projects with minimal supervision while staying within budget.

Requirements

• German & English – minimum B2 level;
• Experience 5–7+ years in team leadership/coordination, preferably in HR or delivery operations;
• Proven background in managing operational processes and people leadership;
• Strong coaching, mentoring, and performance management skills;
• Excellent communication and interpersonal abilities, with an empathetic leadership style;
• Strong organizational skills, attention to detail, and
  - solving mindset;
• Experience in developing, analyzing, and interpreting operational data to drive
  - making;
• Proficiency in standard business software (Microsoft Office Suite, email platforms, databases);
• University degree required.