Dispecer – Departamentul Service și Mentenanta

Dispecer – Departamentul Service și Mentenanta
Bucureşti
Bucharest, Bucharest, Romania

As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.

Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the
- standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.

We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable,
- term relationships that contribute to their organizational growth.

Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently
- quality services to our partners.

Sub coordonarea Coordonatorului CRM/ responsabil CRM, face parte din Departamentul Service și Mentenanță si are ca principal obiectiv monitorizarea sistemelor electronice de securitate conectate la dispecerat, prin intermediul
- urilor dedicate.

Responsabilitati:

Preluarea apelurilor de la clienti si inregistrarea acestora in aplicatia dedicata;

Gestionarea incidentelor din aplicatia CRM, de la inregistrare pana la rezolvare;

Monitorizarea sistemelor electronice de securitate conectate la dispecerat;

Inregistrarea si arhivarea fizica si electronica a Fiselor de Interventie;

Acordarea de suport tehnic (Level 1) pentru solicitarile telefonice;

Executarea altor sarcini atribuite de superiorul direct, in sfera de activitate;

Asigurarea unei comunicari eficiente cu Contract Managerii si Service Project Managerii.

Cerinte si competente:

Studii: preferabil studii medii tehnice finalizate;

Experienta: minim 1 an
- un rol similar (avantaj experienta in dispecerat / monitorizare sisteme);

Cunostinte:

Operare MS Office (Word, Excel, Outlook);

Limba engleza – nivel mediu;

Abilitati: comunicare clara, atentie la detalii, organizare, capacitate de prioritizare si respectarea termenelor.