Dispute Management Process Expert with German Bucharest

Short Description

Dispute Management Process Expert with German

Qualifications

• Bachelor's degree (Finance or similar)
• High level customer service skills and very good communication skills;
• Previous experience in Disputes/Accounts Payable/Receivable/Accounting/Finance;
• English and German – minimum B2 level;
• Very good analytical skills, able to prepare analysis and reporting;
• Able to improve the process.

Job Responsibilities

• Analyses the ledger of deductions and dispute; Researches and resolves complex deductions and disputes;
• Performs research and collects the findings to help resolving the case using based on experience and client business knowledge;
• Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process;
• Researches client specific disputes and deductions for validity;
• Raises credits for valid queries; Reviews and approves credits raised by team members;
• If deduction is invalid, provides proof to support collection efforts;
• Reviews account reconciliations.