Dutch Speaking Customer Service Agent In Bucharest Bucharest

Dutch Speaking Customer Service Agent In Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Service Agent based in Bucharest. In this dynamic role, you will serve as the primary contact for our Dutch-speaking clients, assisting them with inquiries related to our products and services. Your commitment to providing excellent customer service is essential in ensuring client satisfaction and loyalty. If you're a motivated individual who enjoys helping others and speaks fluent Dutch, we encourage you to apply!

Responsibilities

• Respond promptly to customer inquiries in Dutch via phone, email, and chat.
• Provide detailed information about our services, resolving any questions or concerns.
• Assist with handling account management and troubleshooting various issues.
• Document customer interactions accurately and maintain
  -
  - date records.
• Collaborate with other departments to facilitate customer service improvements.
• Keep informed about the latest developments in our services and industry trends.
• Gather insights from customer feedback to enhance service quality.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to handle customer inquiries and complaints professionally.
• Proficient in operating customer service software and online communication tools.
• Team player willing to contribute positively to the team and company culture.
• Flexibility to adapt to changing customer needs and workloads.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More. . .