Dynamics 365 Sales & Customer Insights - Functional Consultant

Dynamics 365 Sales & Customer Insights - Functional Consultant
Bucureşti
Bucharest, Bucharest, Romania

Job Location: 100% remote / hybrid in Bucharest

Recruitment process:

• HR discussion
• Technical interview

We are looking for a
- on Dynamics 365 Sales & Customer Insights Functional Consultant to help our customers get the most out of their Microsoft stack and to occasionally dive into internal project work to accelerate delivery.

Role description:

• You will work as part of a global team in the RTST (Regional Technology Services Team) organization. RTST delivers business value by providing
  - tier technical, functional, and integration expertise for proprietary products.
• You would be joining a company built and run by IT professionals who love what they do and value efficiency, enthusiasm, and smart
  - making.

What youll be doing:

• Provide expert L2/L3 support across Dynamics 365 Sales and Customer Insights (Data & Journeys): triage, troubleshoot, and resolve incidents; identify root causes; and propose preventive fixes.
• Own functional configuration - lead updates to forms, views, business rules, sales processes and pipelines.
• Customer Insights (Data) - manage data sources, segments, analytics and audiences.
• Customer Insights (Journeys) contribute and optimize
  - time journeys, triggers, channels,  personalization and A/B testing.
• Work closely with product owners, solution architects, and engineers; contribute to Agile ceremonies and release readiness.

Profile : 

• 4-5+ years of experience as a Consultant on D365 Sales / Customer Insights or similar role.
• Good understanding of sales processes (lead-to-cash), forecasting, pipelines, activities, and relationship insights.
• Experience building segments, measures, and unification rules (CI Data) and
  - time journeys with triggers and events (CI Journeys).
• Strong communication skills - both written and verbal - in English.

Familiarity with tools like JIRA, Confluence, or similar.

Nice to have:

• Prior experience on a technical role.
• Knowledge of data analysis or visualization tools.

Availability & engagement:

• Ideal cadence: 4 hours / day Monday to Friday.
• Flexible option: 2 to 3 full days (8h/day) per week also works.