Enterprise Tech Support Specialist (Shift and Weekend Coverage)

Enterprise Tech Support Specialist (Shift and Weekend Coverage)
Iaşi
Iași, Iași County, Romania

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept
- gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We’re looking for an experienced,
- savvy, and
- focused Enterprise Tech Support Specialist to join our
- growing international team. Reporting to the Enterprise Support Team Lead, you’ll be part of a dynamic environment shaped by the fast pace of the online payments and Fin
Tech industry.

Your
-
- day will involve investigating technical and
- related issues, collaborating with internal and external stakeholders, and contributing to process improvements. This role requires strong analytical skills, Fin
Tech expertise, and the ability to work independently while driving results and fostering
- functional collaboration.

If you’re proactive,
- oriented, and eager to make an impact in a positive and innovative environment, we’d love to hear from you.

Requirements

Minimum 2 years of
- on experience in technical support roles, ideally within the Payments or Fin
Tech industry.

Bachelor’s degree in industrial management, Computer Science, Engineering, or a related field (preferred).

Proven experience in log analysis, basic programming or web development, and generating technical reports.

Familiarity with Salesforce and other CRM or ticketing systems.

Experience supporting global enterprise clients in
- pressure environments, including C-level engagement.

Excellent communication and
- solving skills and the ability to explain complex technical issues clearly for technical and
- technical audiences.

Effective time management, prioritization, and project coordination abilities.

Comfortable working in a
- paced,
- stress environment with shifting priorities.

Fluency in English (written and verbal); additional languages are a plus.

Willingness to collaborate with remote teams and work across time zones.

Responsibilities

Act as a technical trusted advisor and
- to expert on Nuvei’s products and services for Premium and Enterprise clients.

Manage and resolve
- level technical issues using Salesforce and instant messaging platforms, ensuring timely handling within service level agreements (SLAs).

Coordinate and prioritize support requests based on urgency and origin, maintaining accountability for resolution.

Investigate errors and logs, providing
- dive analysis and actionable insights for both clients and internal teams.

Provide
- time technical guidance and education to clients on optimal use of Nuvei’s products.

Proactively identify client needs or issues before they escalate, minimizing disruption and ensuring continuity.

Translate complex client requirements into clear, actionable items for Product and Development teams.

Ensure all tasks are performed in line with current procedures and compliance standards.

Stay informed on industry trends, internal policies, and product updates to ensure accurate support and continuous learning.

Collaborate
- functionally with Product, R&D, Operations, and Risk teams to drive resolution and improvement.

Support clients across diverse industries including Gaming, Airlines, Retail, and E-commerce.

Contribute to team performance by meeting KPIs and fostering a collaborative work environment.

Participate in
- call rotations and occasional weekend shifts based on client demand.

Perform other tasks assigned by management to support team and company goals.

Working Language

English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Benefits

Please note that our benefits package differs by country and/or office location to align with local regulations and market practices.

Nuvei is an
- opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Informații detaliate despre oferta de muncă

Firma:	Nuvei
Localiția:	Iaşi Iași, Iași County, Romania
Adăugat:	20. 11. 2025 Postul de muncă activ

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