Front Office Engineer - English speaking - Romania

Front Office Engineer - English speaking

Romania

Main tasks

Perform TIS & DAS and mobile network surveillance

Act as a single point of contact for phone calls, tickets from customers regarding TIS (technical infrastructure system) /DAS (distributed antenna system) incidents, technical escalations and queries

1st line support troubleshooting of TIS & DAS related incidents

Handling access request forms in order to grant permission on site to technicians for local troubleshooting purposes

Act as a point of contact for the customers 2nd line support (back-office team)

Escalate complex incidents to the
- office team

Escalate network major incidents related with the TIS & DAS to the Incident management team according with the incident management process

Provide remote support for the fields service team on the local language

Provide weekly reports from the ticketing and alarming systems

Support the Incident and Change management process, being in charge of pre and post planned activities

Provide regular updates to the customers on activities status in accordance with each agreements

Report on relevant KPIs in relationship to the agreed levels

Required compentencies

Excellent spoken and written English language

Basic knowledge on technologies like CDMA, TDMA, GSM, UMTS, and LTE

Basic understanding of Network, Switch, Router, Firewall, TCP/IP protocol, IP security policies

Excellent communication skills

Customer oriented

Flexibility and adaptability skills

Strong knowledge of Microsoft office suite

Team player, highly organized and self managed

Detalii privind locul de muncă:

Firma:	CONNECT44
Localiția:	Romania
Adăugat:	17. 9. 2023 Postul de muncă activ

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