GenO CSS Service Manager (SMSC)
Join us as a Service Manager (SMSC)
Become a CSS Service Manager and be part of a team that provides exceptional support to Oracle’s most valuable clients. In this role, you will manage and resolve incidents, handle escalations, and deliver outstanding customer service. Your primary goal is to ensure customer satisfaction and maintain Oracle’s reputation by providing an exceptional experience and efficient service management.
As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service.
Job Description
- dedicated and incident management support, acting as an escalation point for urgent issue.
- technical Incident Management (Service Request Management), Escalation Management and customer service support to Oracle’s top customers, granting customers and enhanced experience.
- more value from their Oracle Solutions by aiding them in delivering their IT strategy throughout the full IT lifecycle of implementation, deployment, operations, and continuous optimisation.
What you’ll do
- specific deliverable as per agreed schedules, maintaining regular communication with customers and Account Managers
What you’ll bring
What we’ll give you
- life balance
Career Level - IC1
- Informații detaliate despre oferta de muncă
Firma: Oracle Localiția: Bucureşti
Bucharest, Bucharest, RomaniaAdăugat: 8. 7. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!