Global HR Service Delivery Process Excellence - Cluj-Napoca

Global HR Service Delivery Process Excellence
Cluj-Napoca
Cluj-Napoca, Județul Cluj, Romania

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225, 000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Title:Global HR Service Delivery Process Excellence

Job Code: P3, JP001477

Location: EMEA

Reports To:Director, HR Service Management

Employment Type:Full Time

Position Overview:

The HRSD Process Excellence lead is responsible for driving process standardization, increasing internal capability, prioritizing continuous improvement opportunities, increasing operational efficiency and quality within the HR Service Delivery function. This role focuses on defining global HR processes, optimizing service delivery through data and technology, and embedding a culture of process excellence across HR operations. The Process Excellence lead is responsible for ensuring planned optimizations support organizational goals, regulatory compliance and operational excellence.

Responsibilities:

Process Excellence & Continuous Improvement

Serve as a process consultant/SME to HRSD teams in identifying their own process opportunities as well as drive improvements and sustainable results

Partner with HRSD teams to launch new CI projects and provide support including workshop facilitation, current state discovery

Utilize standard HR process classification across the service delivery model.

Identify opportunities to simplify, automate, and digitize HR services to enhance efficiency and employee experience.

Apply Lean, Six Sigma, or other process improvement methodologies to eliminate inefficiencies and reduce service gaps.

Conduct
- cause analyses on recurring service issues and implement corrective action plans.

Partner with HR Technology teams to implement new digital tools,
- service capabilities, and automation solutions.

Support development of business cases within HRSD and in partnership with other COEs

Stakeholder Engagement & Collaboration

Collaborate and communicate with HR Business Partners, Centers of Excellence (COEs), and Service Delivery Leaders to align process optimization priorities with organizational needs.

Act as a key liaison with IT, Payroll, Finance, and external vendors to ensure
-
- end process alignment.

Engage HR leadership with insights and recommendations to inform strategic
- making.

Serve as HRSD primary point of contact for process change requests received from key stakeholders

The Ideal Candidate…

Bachelor’s degree in Human Resources, Business or related field (Master’s preferred)

Significant experience in HR operations, service delivery, or process improvement roles.

Proven expertise in process excellence frameworks (Lean, Six Sigma, Agile, etc. ) and HR service delivery models.

Strong understanding of HR systems and technologies (Workday, Service
Now, Success
Factors, or similar).

Analytical mindset with strong
- solving, data interpretation, and
- mapping skills.

Excellent stakeholder management and communication abilities.

Strong project management and change management/communication experience.

English proficiency required; working knowledge of Spanish a plus

What We Offer

Ability to work remote

Competitive compensation and benefits package

Total Rewards to support your career and wellbeing

Professional development and growth opportunities

Category: Project/Program Management Group

Informații detaliate despre oferta de muncă

Firma:	Iron Mountain
Localiția:	Cluj-Napoca Cluj-Napoca, Județul Cluj, Romania
Adăugat:	9. 10. 2025 Postul de muncă activ

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Global HR Service Delivery Process Excellence Cluj-Napoca