Global IT&D Finance - Service Manager Bucharest

Global IT&D Finance - Service Manager
Bucureşti
Bucharest, Bucharest, Romania

Your tasks

Join DB Schenker's IT&D Global Functions team. We are the owners of all cross functional IT areas, namely Finance, HR and Sales. We are also the custodians of data and the IT providers of all Infor-mation Management solutions. We are a global virtual organization located in 3 main hubs in Essen (DE), Bucharest (RO) and New Delhi (IN).



We are looking forward to you adding your expertise to our Global Finance IT team which is responsible for operations and further development of the global finance application systems based on SAP Finance system landscape comprises of ECC FI-CO, FSCM, LO-AB (Agency Business) and a S/4 Hana Treasury module, supported by a GRC and the SAP Solution Manager. The landscape of the solution is
- system and
- client SAP environment and serves more than 80 countries.

* Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)* Manage Services with focus on Incident-, Request- and Change Management processes* Execution of service delivery and management of service performance of the specific services* Responsible for the analysis, planning, measurement and improvement of the availability of IT services in respect to the agreed service levels* Work close together with the business and application support teams * Steering of external solution providers for Saa
S based applications* Responsible for service review meetings with internal customers as well as external solution providers covering performance, service improvements, quality aspects and processes* Responsible for delivering excellence in all aspects of the service delivery function within an ITIL derived framework* Responsible for security management and execution of risk management processes of technical service operation in accordance to company frameworks* Be compliant with all SGBS process and policies. * Performs other duties as assigned by direct superiors and managers

Requirements

* Graduate qualification in computer science or comparable course* Proven work experience in the area of IT Service Management (5+ years) - in Service Delivery, Incident Management or Change Management * Foundational knowledge and
- depth understanding of IT Service Management processes within an ITIL derived framework* Practical experience in application support, ideally in Finance related Saa
S applications* Strong customer service orientation, excellent communication and presentation skills * Strong Business & IT Acumen* Experience in collaborating with offshore delivery teams in an international environment and willingness to work within a virtual team* Knowledge of finance related business processes - specifically Accounts Payable and Receivable processes, are a plus * Have excellent English communication skills (verbal and written)

Our offer