Global Support Engineer – Mobile Data Network Romania
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Job Description
Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses, and manage and monetize the mobile Internet.
Requirements:
- Experience with
- facing activities in an international environment
- Knowledgeable in customer support processes, tooling, and troubleshooting
- Knowledge in networking: TCP/IP, switching, routing – Must have
- Experience with Linux/Unix-based systems – Must have
- Experience in the mobile and Telco markets (working with telco providers) – advantage
- Experience with load balancers – advantage
- Knowledge of VM environments, NFV and SDN – advantage
- Scripting knowledge (Perl/python/bash) – an advantage
- Self-learning and
- motivated
- Solve problems independently and creatively
- Team player and capability working with
- company teams abroad and in the HQ
- High level of communication and reporting
- Excellent communications skills in English (read and write)
Qualifications:
- BSc/BA degree or equivalent work experience.
- 5+ years of experience as a customer support/services engineer
- International work experience and cultural awareness an advantage
- Experience with global support organizations working with support teams abroad
Responsibilities:
The Global Senior Support engineer is part of the Global Support and Maintenance group and handles the technical support of the company’s products and solutions.
- You will take ownership of customer issues reported and see problems through to resolution
- site or remotely, per need
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Resolve
- critical deployment and production issues
- Provide customer support, technical issues resolution, and improvements within the agreed SLA,
- site and remotely
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Participation in providing training to customers as required
- Take part in the On-Call duty rotation
Requirements:
- Experience with
- facing activities in an international environment
- Knowledgeable in customer support processes, tooling, and troubleshooting
- Knowledge in networking: TCP/IP, switching, routing – Must
- Experience with Linux/Unix-based systems – Must
- Experience in the mobile and Telco markets (working with telco providers) – advantage
- Experience with load balancers –advantage
- Knowledge of VM environments, NFV, and SDN – advantage
- Scripting knowledge (Perl/python/bash) – advantage
- Self-learning and
- motivated
- Solve problems independently and creatively
- Team player and capability working with
- company teams abroad and in the HQ
- High level of communication and reporting
- Excellent communications skills in English (read and write)
Qualifications:
- BSc/BA degree or equivalent work experience.
- 5+ years of experience as a customer support/services engineer
- International work experience and cultural awareness an advantage
- Experience with global support organizations working with support teams abroad
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