GTS TELECOM_NOC Front-Office ENGINEER

GTS TELECOM_NOC Front-Office ENGINEER
Bucureşti
Bucharest, Bucharest, Romania

As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.

Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the
- standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.

We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable,
- term relationships that contribute to their organizational growth.

Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently
- quality services to our partners.

Role description:

-You’ll provide technical support, either by phone or
- mail.
- You will answer and record requests, regarding the functionality of the Internet, Data, Voice Service and also IT Service.
- You will troubleshoot and efficiently solve customer or network issues (routing, switching, VPN, Vo
IP, email, hosting, DNS, cloud, etc. ).
- You will open, update and close tickets accurately and in a timely fashion.
- You will ensure that all customer alarms are answered quickly and in accordance with the internal procedures, so you’ll be in permanent contact with our customers.
- You will send the field teams and assist them remotely in the troubleshooting task they have to perform at the customers’ location or in the Backbone GTS network.
- You will analyze the incidents and escalate any improvement requirements.
- You will manage the faults in our national and regional network, following the procedures in force.
- You and the whole team will be kept up to date with lots of technologies: our training program is an extended one!
- You will work in shifts to cover the 24/7 schedule.

Qualifications:

-You graduated from a technical university (or have technical knowledge) and you like to put your passion and engineering knowledge to work in the service of your own objectives and those of your team.  

-You have either the experience or passion (or both…) for working with customers.  

-You are sociable, you are a good listener and you like to communicate.  

-You are a motivated person.  

-You can quickly understand the problem you are facing, and so you always manage to find solutions in time.  

-You are a curious person.  

-You have the ability and desire to learn and work with new technologies.  

-You enjoy finding solutions even when you have to resort to creativity.  

-You feel comfortable taking control of situations, when you feel the success of the team depends on it.  

-Last but not least, you are fluent in English :)