Head of Location Bucharest

Head of Location
Bucureşti
Bucharest, Bucharest, Romania

At our
- new Shared Business Platform (SBP) in Bucharest, we offer a dynamic environment where career growth is actively supported through internal mobility, globally recognized certifications, and continuous professional development. We value work–life balance, offering flexible work arrangements, and wellbeing initiatives that help you thrive both personally and professionally.

Now, let’s explore this exciting opportunity so that you can be part of our mission.

The Head of Location will be responsible for the
-
- day management and strategic oversight of the Shared Business Platform (SBP) branch office. This includes overseeing infrastructure setup, hiring and onboarding local staff, establishing workflows and performance metrics, and ensuring smooth coordination with headquarters. The successful candidate will ensure the branch meets its service level objectives, operates within budget, and maintains high employee engagement and customer satisfaction.  

This role is ideal for someone with strong operational, managerial, and interpersonal skills who thrives in
- paced, evolving environments in a
- national setup. This role will have a small local management team reporting directly, and a larger functional team which reports to respective global function and administratively / by influence to this role.

Key duties and responsibilities

Required experience & competencies

Experience:

• 10+ years of experience in operations or service delivery, with at least 3 years in a senior managerial role, ideally leading a Shared Services Center (or similar) structure in Romania

• Proven experience establishing or scaling up shared services or support functions.

• Experience managing
- functional teams and diverse service lines.

• Experience working in a global setup and ideally in multiple countries 

• Prior experience with budget management and resource planning.

• Familiarity with shared service models, SLAs, and continuous improvement methodologies.

Competencies:

• Strong leadership and team management skills.

• Excellent communication and stakeholder management abilities.

• Strong analytical and
- solving skills.

• Proficiency in process design and performance measurement.

• Ability to work independently and under pressure in a
- like environment.

• High level of organizational and planning capabilities.

• Strong understanding of compliance, risk, and quality assurance in shared services.

Required Education