Helpdesk Specialist

Helpdesk Specialist
Braşov
Brașov, Brașov, Romania

Autoliv România își are rădăcinile la Brașov, în 1997. Aici, dezvoltăm, producem și comercializăm
- uri, centuri de siguranță și volane.

Viziunea noastră de a salva mai multe vieți ne ghidează munca zilnică. În cazul unui accident, produsele noastre au la dispoziție câteva milisecunde pentru a acționa, protejând viețile șoferilor, pasagerilor și pietonilor.

Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team as Helpdesk Specialist.    

If you think you'll like to manage the following responsibilities at higher standards:

• Provide IT support via phone, email, and chat to all end users of IT equipment, services, and applications within Autoliv, as well as external clients who use
  - owned IT resources, using all communication tools provided by the organization and following existing procedures and documentation.
• Document every interaction with users in Service
  Now through an incident/request ticket.
• Handle incident resolution or escalation by following troubleshooting steps outlined in the available documentation and record these steps in the incident/request notes.
• Monitor the status of logged incidents and ensure they are resolved or escalated according to OLA/SLA.
• Resolve/escalate incidents in line with SLA and OLA requirements.
• Close (resolve) incidents and requests according to defined KPIs and quality standards (covering incidents, calls, and chats).
• Handle administrative tasks: terminations, account creation, requests, processing emails, processing incidents.
• Perform software installations – escalate issues when needed.
• Identify improvement solutions regarding work procedures and documentation.

and if you have/are:

• University studies in IT related fields

• Good written and oral English language proficiency.

• Excellent customer service, telephone, oral and written skills.

• Team player, able to work closely with our Level 2 teams.

• Analytical troubleshooting skills.

Then we will be more than glad to chat with you about your experience and your career goals.

Our international work environment can offer you challenging and rewarding opportunities. We are committed to developing people’s skills, knowledge and creative potential. Our training and development programs emphasize technical competency, leadership development and business management skills.

Schedule:
Hybrid work model and availability to work in shifts on business days.

Weekend coverage – team rotation.

More lives saved – more life lived!