iGaming Customer Support Specialist Bucharest

iGaming Customer Support Specialist
Bucureşti
Bucharest, Bucharest, Romania

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

Company Overview:

Gamdom, a leading Cryptocurrency i
Gaming operator, is expanding its fully remote team and is on the lookout for
- savvy individuals who are passionate about customer support. If you're eager to learn,
- minded, and thrive in a dynamic environment, we want to hear from you!

Position Overview:

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the i
Gaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, e
Sports, and Sports products via chat and email.

Responsibilities:

• Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
• Technical Troubleshooting: Resolve technical issues and guide clients through
  - solving processes with a focus on customer satisfaction and first contact resolution.
• i
  Gaming Interest/Experience: Leverage your passion for i
  Gaming and e
  Sports, even if you're new to the field, to provide informed and insightful assistance to clients.
• Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
• Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills/Qualifications:

• Previous customer service experience (i
  Gaming experience is a plus).
• Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
• Experience in cryptocurrency is an advantage.
• Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
• Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
• Capable of working autonomously and making sound decisions to address customer needs.
• Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.
  

Perks at Gamdom:

• Fully remote - work from anywhere in the world
• Flexible schedule
• 30 days of paid time off
• Equipment allowance