iHCM Implementation and Service Consultant Bucharest

iHCM Implementation and Service Consultant
Bucureşti
Bucharest, Bucharest, Romania

JOB PURPOSE & KEY OBJECTIVES:

Activities that combine analytical and design skills with adequate knowledge of software and hardware technology, in order to define, design, test, modify and implement computer systems containing software as the main component.

The Implementation activity is part of the Implementation BU (i
HCM). With the multi country offer, i
HCM will be the HR system of record for multi country clients in integration with the Celergo payroll engine.

ADP i
HCM is a strategically focused, globally scalable HR system that delivers unmatched expertise and service, comprehensive unified services, innovative and intuitive technology, and valuable insights to help unlock your workforce’s maximum potential.

Working with multi country clients will require the Implementation consultant to develop global HR implementation skills, to act as single point of contact, project manager for the HR implementation project, and work together with the payroll and integration teams in deliver work class service as a global implementation team – HR and Payroll all together.

KEY DUTIES/TASKS for IHCM Implementation & Service:

• Undergo Product training, maintain
  -
  - date knowledge and evolve alongside the i
  HCM product, through activities of analysis and definition of specifications for adapting the systems to respond to the users’ requirements.
• Communicate with the Principal Consultant / customer contacts to understand
  - depth technical aspects of the customer ‘s requirements
• Ensure that the implemented functionality is thoroughly tested and delivered on time
• Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
• Provide sustainable data models and solutions within the scope of the i
  HCM product to satisfy the customer requirements
• Function as a conduit between the project manager and the team through which client requirements flow
• Analyse the effort involved in developing/implementing these solutions and provide estimates
• Work with the build team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
• Develop and maintain excellent relationships with all our customers
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Work with implementation and product development teams around the globe to identify and report defects
• Maintain and contribute to the Knowledge Base library
• Work closely with the team and support in training and assessing new recruits
• Adhere to ADP standards, policies and methodologies in all areas of business
• Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
• Act as project managed for the HR part of the Implementation and working together with the payroll part

EDUCATION AND EXPERIENCE:

Education:                    Bachelor’s degree in Computer Science, Math, Engineering, or equivalent discipline required

Work Experience:       4+ years of experience in Implementation/Service

REQUIREMENTS:

• Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
• Multilingual Capability (English C1) + any other European language
• Proven experience in supporting international customers
• Experience in managing small teams and delivering small and
  - size projects would be an advantage
• Experience working with HR Information Systems / CRM Systems will be a massive advantage
• Good knowledge of the Office suite : Excel, Word, Power Point, Outlook
• Ability to work in a challenging and demanding environment, alongside other energetic professionals
• Demonstrate an
  - depth knowledge of the product range features, technical limitations and business benefits.
• Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints.
• Knowledge of HR legislation would be an advantage.
• Excellent communication in oral, written and listening skills.
• Awareness of the positioning of the product in the market place
• High standard of personal, product and technical presentation.
• Demonstrate Organisation skills in client visits, product implementation and administration.
• Excellent logical and
  - solving skills
• Ability to work both independently and as a team player with a positive attitude
• Quick adaptability with an openness to learn and develop
• Solid customer focus, with the aim of building lasting relationships.