Incident Manager - Bucharest

Incident Manager
Bucureşti
Bucharest, Bucharest, Romania

THE ROLE

This role serves as the primary coordinator during major

incidents, establishing and maintaining ITIL v4-aligned incident management

procedures across the organization. The Incident Manager will facilitate

efficient incident resolution, conduct
- incident reviews, develop

documentation, monitor key metrics, and collaborate with Problem Management to

address underlying issues causing recurring incidents.

OPPORTUNITIES

You will lead improvements in organizational incident response capabilities.

You will reduce service disruption impact through process optimization.

You will build and mentor a
- performing incident management team.

You will influence IT service resilience through preventative measures.

You will contribute to business continuity and disaster recovery planning.

You will develop
- leading practices for incident management.

You will collaborate across departments to implement
- wide solutions.

You will drive improvements in key performance metrics including MTTR, MTTA, and incident frequency.

SKILLS

You should have strong understanding of incident management principles within ITIL framework.

You should have excellent communication skills for both technical and
- technical stakeholders.

You should have leadership abilities during
- pressure situations.

You should have analytical skills for identifying incident patterns and root causes.

You should have the ability to prioritize and coordinate multiple incidents simultaneously.

You should have strong documentation and reporting capabilities.

You should have training and mentoring skills to build incident response capabilities.

You should have
- solving abilities to address complex technical issues.

You should have strong understanding of banking software and terminology.

You should have a Bachelor's degree in Information Technology, Computer Science, or related field.

You should have ITIL v4 Foundation certification (higher-level certifications preferred).

You should have 3+ years of experience in IT Service Management with focus on incident management.

You should have experience with ITSM tools (Jira Service Management).

You should have experience conducting effective
- incident reviews and root cause analyses

You should have the ability to participate in
- call rotation for critical incident response.

You should have experience in developing incident management processes and documentation.

VALUES

Care about transforming the Banking landscape.

Commit to better outcomes by continuously improving incident response.

Collaborate closely with others to solve problems and strengthen systems, sharing knowledge and building trust.

Challenge the norm, explore new ways, and drive continuous improvement.

SOME OF OUR BENEFITS include:

Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month

Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership

Family care: 4 weeks of paid family care leave

Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge

Study leave: 2 weeks of paid leave each year for study or personal development

Informații detaliate despre oferta de muncă

Firma:	Temenos
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	16. 8. 2025 Postul de muncă activ

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Incident Manager Bucharest

Incident Manager
Bucureşti
Bucharest, Bucharest, Romania

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