Informatiker/in Bucharest

Informatiker/in
Bucureşti
Bucharest, Bucharest, Romania

IT, Service-Level-Management, ITIL, Informatik, ITIL-Foundation-Zertifizierung, IT-Service

Service Manager (f/m/d)

Are you looking for an attractive, versatile and innovative job in an IT field with the highest standards of security and efficiency in the public service environment? Do you want to work in specialized teams to meet the challenges of a modern IT service provider in the public sector and enrich it with valuable services? Then take advantage of our diverse opportunities and set off for new goals!

German pension insurance secures generations:

Support us with the technical implementation!

For our IT service provider Deutsche Rentenversicherung NOW IT Gmb
H, we are looking for a customer service specialist in the Competence Center Customer and Service Management, Service Management team at the Düsseldorf location from the earliest possible date.

Service Manager (f/m/d)

The positions can be filled at our Düsseldorf, Hamburg or Münster sites.

What we offer you:

• A secure job at the company sites with good transport connections
• a permanent,
  - time position graded according to pay group 11 TV Entg
  O-DRV
• Regular salary increases through step increases and pay scale adjustments
• A collectively agreed guaranteed annual special payment
• 30 days of vacation and additional days off on December 24 and 31
• 39-hour week with flexible working hours within a flexitime framework
• An additional company pension scheme
• Employer subsidy for
  - forming benefits
• Employment with a
  - service provider in the public sector environment
• Targeted induction and continuous professional development
• A pleasant working atmosphere in a successfully functioning team
• Comprehensive health management with various offers and campaigns

Your tasks:

As a Service Manager (f/m/d), you will provide holistic support and representation for the IT services assigned to you with regard to customer requirements, from the request received through the entire life cycle of the service. You will act as a link between customer and service management and the specialist KCs of the NOW IT Gmb
H business units.

Here you coordinate customer interests and service options of NOW IT Gmb
H against the background of the specified guidelines of the shareholders, for example with regard to the optimization of business processes and cost reductions.

Your area of responsibility includes in particular

• Responsibility as a generalist (f/m/d) for the assigned IT services
• Responsibility for overarching tasks relating to the assigned IT services
• Analysis of the IT market to generate new offers for IT services as part of the service portfolio

Your qualification:

Ideally, you have a degree in computer science (Bachelor of Science) or have acquired equivalent knowledge and skills.

In addition, sound knowledge and good knowledge of the following topics is desirable:

• Knowledge of business administration
• Broad IT expertise and knowledge of MS Office products
• Sound knowledge of ITIL (ITIL Foundation certification) and IT contract law
• Knowledge of IT service catalog and service level management
• Knowledge of all infrastructure components required for an IT service
• Sound knowledge of project management methods

Your personality profile:

Your personal requirements include a high degree of customer and service orientation. You also need conceptual and analytical skills and an independent way of working. A confident and confident manner are just as much a part of your strengths as communication skills and experience in conducting discussions and moderation techniques. Very good verbal and written communication skills and the ability to work under pressure as well as the willingness to travel (also for several days) round off your profile.

Applications from women are expressly encouraged. The relevant statutory regulations on the advancement of women apply.

Deutsche Rentenversicherung Rheinland takes professional integration in accordance with SGB IX seriously. Applications from severely disabled persons and persons of equal status will be given preferential consideration if they are equally suitable.

Part-time employment is generally possible.

If you have any technical questions, please contact the Service Management Team Leader, Stefan Heine, at the Hanover site (Stefan. Heine@now-it. de).

If we have aroused your interest in this position, please send your detailed application documents with the reference number A-124-23-1031-20231215 by 15. 12. 2023 by
- mail to karriere@now-it. de. Please indicate in your application which site(s) your application should apply to.

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