IT Operations Engineer

IT Operations Engineer
Bucureşti
Bucharest, Bucharest, Romania

IT Operations Engineer

We are looking for an IT Operations Engineer to provide
- line technical support and ensure smooth
-
- day IT operations.

You will:

• Handle incidents and tickets, performing troubleshooting and escalating complex issues when necessary.
• Maintain clear communication with users, providing updates, guidance, and training to enhance IT proficiency.
• Deliver timely and effective technical support for hardware, software, and
  - related issues.
• Manage Active Directory and Exchange administration, including security groups, mailbox creation, distribution groups and access rights management.
• Document incidents, actions, and resolutions to ensure accurate records and knowledge sharing.
• Collaborate with IT teams to identify recurring issues and recommend improvements to enhance service quality.

We Offer:

• Naturally, you will receive a salary that matches your work experience
• Meal tickets
• Private medical subscription
• 20% discount on all vida
  XL products
• Vacation vouchers
• Discount on ESX Subscription
• Massage at the office
• Opportunities to develop yourself
• 23 vacation days per year

We Ask:

• Good verbal and written English communication skills;
• Willingness to work in shifts to cover a 24/7 schedule, including night shifts, national holidays and weekends.
• Willingness to learn new IT skills and knowledge.
• Experience with Microsoft Office software, desk / ticketing system, documentation / knowledge base system.
• Basic experience with IT processes like ITIL or related practices, also Active Directory and Exchange is a plus.
• Networking knowledge (Network protocols, VPN, routing) is a plus. Experience with multiple (recent) Windows versions is a plus, also experience with incident handling and working with 2nd line team and 3rd party team is a plus.

Why vida
XL
vida
XL is a major player in the
- growing world of
- commerce. Since the foundation in 2006, vida
XL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and
-
- earth approach makes the vida
XL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global
- commerce leader

Join us to grow
XL!

?  

Want to join us?  

We look forward to your application! For more information, contact our Talent Advisor:? Ioana Voinea.

?  

? An assessment will be part of our recruitment process 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.