IT Process Manager Bucharest

IT Process Manager
Bucureşti
Bucharest, Bucharest, Romania

Job Details

IT Process Manager

Job Description

As an IT Process Manager, you'll be responsible for the governance and continuous improvement of complex ITIL processes. You will support Service Managers in all IT Platform teams to enable them to drive increasing levels of excellence in service outcomes for their customers. You'll ensure the seamless execution of key IT processes, uphold ITSM standards, and drive strategic improvements to elevate process maturity. Collaborate with diverse stakeholders to align business objectives and optimize overall process performance.

Your ‘day to day':

Govern the execution of complex ITIL processes.

Lead continuous improvement initiatives to optimize process workflows and performance.

Ensure processes are aligned with business objectives, adhering to ITIL best practices and internal policies.

Oversee the
-
- end performance of assigned ITIL processes, managing KPIs, SLAs, and overall process health.

Conduct regular reviews and audits, reporting key findings to senior management for further action.

Liaise with
- functional teams and business stakeholders to ensure smooth process operation and alignment with business needs.

Manage process documentation, ensuring all processes are
- documented and kept up to date.

Conduct training for stakeholders to improve their understanding of the processes and ensure process adherence.

Collaborate with vendors on tools supporting process workflows, ensuring optimal functionality and efficiency.

Oversee enhancements and upgrades to process tools based on business needs.

Who we're looking for.

Bachelor's degree in IT, Business, or related field. ITIL certification required.

8+ years of experience managing complex ITIL processes with a focus on governance and optimization.

Strong track record of leading process improvements and engaging with senior stakeholders.

Advanced knowledge of ITIL frameworks, particularly in managing and optimizing complex service processes.

Strong analytical and communication skills, especially for reporting process performance to leadership.

Job Requirements What's next:The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are a Brazilian company with over 37 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many
-
- midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate,
- oriented workplace. If you are a
- centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on , and where we regularly post insights from our colleagues. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. Key Points to Remember:• Legitimate job offers only follow interviews conducted with our hiring managers or clients. • We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. #LI-HYBRID