IT Service Desk Analyst

IT Service Desk Analyst
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Description

Are you curious and resourceful, comfortable troubleshooting Windows/Office 365 and documenting what you learn so others can benefit?  

Do you value clear communication, active listening, and teamwork, especially when priorities shift?  

*Working hours: 1:00 PM – 10:00 PM (afternoon shift) Helping You Thrive By:

Offering competitive wages and benefits, that support your life both in and out of work

Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control

Creating continuous learning opportunities to help you grow and upskill

Fostering a culture of inclusion where employees feel seen, heard and valued — and living it out every day

Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment

You’ll Support Meaningful Work By:

Responding to technical support requests via phone or electronic channels and troubleshooting hardware and software issues 

Utilizing available resources to research and provide solutions 

Advising users on appropriate actions and following standard help desk procedures 

Managing help desk software by redirecting problems to the right resources when necessary 

Identifying and prioritizing urgent situations, tracking and routing problems and requests 

Recording solutions in the knowledge base and keeping documentation updated 

Staying current with system information, updates, and changes 

Minimum Qualifications:

Demonstrating a foundational understanding of Office 365 and common operating systems 

Delivering exceptional customer service through clear and professional communication 

Exhibiting strong English language proficiency in both written and verbal interactions 

Applying active listening skills to accurately identify and resolve user issues 

Managing priorities effectively with strong time management and organizational abilities 

Desired Skills and Experience:

Holding a technical university background or equivalent education 

Demonstrating analytical thinking and
- solving abilities 

Showing strong interpersonal skills and ability to collaborate across teams 

Familiarity with ticketing systems would be a plus 

BenefitsWe offer a package of fixed and flexible benefits (20, 400 RON/year).

Flexible budget: vacation reimbursement (up to 7, 500 RON/year), transport/fuel, meal tickets, private pension, gift & culture vouchers, sports discounts, and trainings.

Fixed benefits: 25–30 days annual leave, healthcare (Regina Maria), life insurance (up to 90, 000 RON), health insurance (up to 8, 000 RON/year), financial support, learning programs, office perks, and hybrid work.

Doing better for people and planet:Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens. Why People Choose to Work with UsAt Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

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