IT Service Manager - Bucharest

IT Service Manager
Bucureşti
Bucharest, Romania

This role is responsible of proactively identifying and initiating internal improvements as well as to broaden responsibilities beyond the job description. The position is fully remote.

Key responsibilities:

Manage IT outages, drive and coordinate incident resolution ensuring timely recovery of the impacted services; (IT

Incident Management)

Lead management escalation and notification to all senior executives of involved companies, according to escalation

rules;

Coordinate technical taskforce to achieve fast incident resolution;

Assist in ensuring that all incident resolution and escalation processes and procedures are adhered to, in compliance with corporate guidelines and service agreement between Partners and Sunrise;

Trigger and support root cause analysis for IT incidents (IT Problem Management);

Suggest measures to minimize outage impact;

Lead and participate to the IT CAB (IT Change Management);

Enforce adherence to the current Change Management process;

Analyze change schedule, with focus on conflict prevention;

Coordinate end to end change approval process;

Communicate and enforce Change Freezes;

Provide
- hoc trend analysis and reports;

Ensure that incidents records are fully documented both during and after the incident;

Call and chair technical conference/meeting with internal support teams and 3rd parties to achieve Incident resolution;

Regularly update all stakeholders on incident resolution progress;

Perform Manager on Call duties;

Trigger crisis management process, when needed;

Drive problem management analysis to resolution, analyze incidents root cause and prepare post resolution reports;

Detect events that may lead to issues and suggest initiatives to prevent them from happening;

Ensure assurance reports are prepared, updated and delivered to the relevant departments, within requested timelines;

Validate all changes and ensure Change management processes is followed and prevent conflicts.

Essential experience:

Experience: At least 5 years of experience in IT operations and management and Extensive practice in troubleshooting faults on IT;

Experience in managing Incidents, Changes and Problems in a large, complex enterprise environment;

Experience of interacting with senior level managers;

Ability to coordinate a large group of technical contributors during high severity incidents and retain control of
- paced conference calls;

Excellent End to End understanding of ITIL Service Management best practice;

Solid understanding of security and GDPR rules and standards.

What we offer:

Growth Opportunities Support for learning and career advancement.

Work-Life Balance Flexible hours and hybrid work options.

Inclusive Culture A welcoming, diverse environment where everyone feels valued.

Generous Time Off

Informații detaliate despre oferta de muncă

Firma:	CONNECT44
Localiția:	Bucureşti Bucharest, Romania
Adăugat:	14. 8. 2025 Postul de muncă activ

Răspunde la anunț
Fii primul, care se va înregistra la oferta de muncă respectivă!

Bucureşti: Alte locuri de muncă în orașul tău

Alte locuri de muncă

Locuri de muncă - locuri de muncă interesante în împrejurimi:

Deployment Engineer
Bucharest, Bucharest, Romania - IT Labs

IT SOX Compliance Expert
Bucharest, Bucharest, Romania - Vodafone

IT (Business) Solutions Architect
Bucharest, Bucharest, Romania - Temenos

IT Architect
Bucharest, Bucharest, Romania - NTT

IT Business Analyst
Bucharest, Bucharest, Romania - Vodafone

Junior IT Support
Bucharest, Bucharest, Romania - ORTEC

IT Recruiter
Bucharest, Bucharest, Romania - Crystal System

IT Asset Management Officer
Bucharest, Bucharest, Romania - Endava

IT Support Engineer
Bucharest, Bucharest, Romania - Sophos

Manager Securitate IT
Bucharest, Bucharest, Romania - Groupama

IT Financial Specialist
Bucharest, Bucharest, Romania - RISK

IT Support Engineer
Bucharest, Bucharest, Romania - Stripe

IT Solution Owner
Bucharest, Bucharest, Romania - Danfoss

IT BUSINESS SOLUTIONS MANAGER
Bucharest, Bucharest, Romania - JTI

IT Specialist
Bucharest, Bucharest, Romania - Antal International

Alte locuri de muncă >>>

IT Service Manager Bucharest

IT Service ManagerBucureştiBucharest, Romania

Bucureşti: Alte locuri de muncă în orașul tău

Locuri de muncă - locuri de muncă interesante în împrejurimi:

Deployment EngineerBucharest, Bucharest, Romania - IT Labs

IT SOX Compliance ExpertBucharest, Bucharest, Romania - Vodafone

IT (Business) Solutions ArchitectBucharest, Bucharest, Romania - Temenos

IT ArchitectBucharest, Bucharest, Romania - NTT

IT Business AnalystBucharest, Bucharest, Romania - Vodafone

Junior IT SupportBucharest, Bucharest, Romania - ORTEC

IT RecruiterBucharest, Bucharest, Romania - Crystal System

IT Asset Management OfficerBucharest, Bucharest, Romania - Endava

IT Support EngineerBucharest, Bucharest, Romania - Sophos

Manager Securitate ITBucharest, Bucharest, Romania - Groupama

IT Financial SpecialistBucharest, Bucharest, Romania - RISK

IT Support EngineerBucharest, Bucharest, Romania - Stripe

IT Solution OwnerBucharest, Bucharest, Romania - Danfoss

IT BUSINESS SOLUTIONS MANAGERBucharest, Bucharest, Romania - JTI

IT SpecialistBucharest, Bucharest, Romania - Antal International