IT Servicedesk Specialist Cluj-Napoca

IT Servicedesk Specialist
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Florina Gatea Expert Resurse Umane

Dezvoltă-te profesional în timp ce contribui la creşterea companiei noastre

Munca în cadrul unei companii ambițioase, într-un domeniu dinamic

Our IT service desk is the face of our corporate IT department towards the Vos Logistics organisation. Our service desk operations are delivered through a consistent set of tools and processes providing efficient and cost effective IT Services to our customers.

As a member of the IT service desk your mission will be to support our internal users in their day to day work to improve their productivity and effectiveness.

Key reponsabilities:

- Registers and analyzes incidents in order to get them classified and assigned to the right person within the corporate IT Department;

- Uses effective questioning to accurately identify and define user problems or requests;

- Monitors tickets regarding to the (internal) service level and expertise;

- Takes care of authorization duties (user administration, user profiles, configuration management etc. );

- Directly handles first and (sometimes) second line support – troubleshoots IT related problems from
- house software to hardware;

- Forwards complex tickets to the second line support;

- Is aware of the status and progress of tickets and informs users about modifications/details;

- Provides support and (technical) advise to users in the use of the present information system;

- Communicates between the organization and the supplier regarding solving the incidents;

- Workplace management, instal
Is, configures, and maintains user workstations and associated peripherals. ;

- Performs management activities on server level;

- Process improvement, identifies and proposes imprevements to IT processes;

- Performs several system management tasks on server level and ensures the
- ups are executed;

- Creates a positive customer support experience and builds strong relationships trough deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude;

Noi avem oportunităţile! Ai abilităţile necesare?

As a potential IT Servicedesk Specialist you:︆︈︅︂︆︌︉︁​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅︊︄︈︌︊︎︂︎

- Have a Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.

- Minimum 1-2 years’ experience in IT networking role;

- Must speak English fluently ;

- Have strong communication skills, strong analytical capabilities and good problem solving skill;

- Have a proactive and accurate attitude;

- Set priorities easily and switch easily and quickly between different tasks;

- Are able to work independently and in a team.

Oferim

- A competitive salary;

- Other interesting secondary benefits such as a premium health insurance, meal tickets etc. ;

- A career within an international professional organization with an informal atmosphere;

- An interesting and challenging job in a professional, international logistics organization;

- The possibility to develop yourself on the job as well as by training and course.