IT Support Analyst M/F - Bucharest

IT Support Analyst M/F
Bucureşti
Bucharest, Bucharest, Romania

Mission

Ensure the functionality and application management of banking/insurance services and take charge the requests from partner

Take charge of incident management in conjunction with partner

Analyze, integrate, manipulate & test data ( input files)

Provide interventions to limit malfunctions

Ensure the processing of requests for daily living and other ad hoc operating requests

Ensure the production of monitoring indicators for banking/insurance services within its scope

Ensure the implementation and updating of operational documentation related to the activity

Understanding of IT requirements and ensure the implementation of those requirements

User support: requests for information or assistance regarding the use and operation of specific applications

Ensuring the prevention of malfunctions (monitoring of services, development of procedures for monitoring the service, analysis and
- up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)

Create controls or reports based on available data

Participating in homologation monitoring committees and/or project committees

Maintaining
-
- date documentation

Taking charge of ad hoc work and monitoring requests

Writing specific reports

Ensuring permanence on the perimeter according to established schedules and internal organization

Profile

Experience in the support field with experience in incident management processes/tools

Technical skills: Advanced Excel skills (VBA included), basic knowledge of SQL is a plus

Open to learn new IT technologies ( Qlik/Talend)

Ability to analyze incidents and
- up on incident instructions (communication, message, priority assignment, etc. )

Good English level, spoken and written communication

Autonomy, curiosity, accuracy

A proactive and reactive attitude, team spirit and a desire to learn continuously

Ability to analyze and synthesize

Financial knowledge and functional case analysis skills preferred

Informații detaliate despre oferta de muncă

Firma:	Inetum
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	14. 6. 2025 Postul de muncă activ

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IT Support Analyst M/F Bucharest

IT Support Analyst M/F
Bucureşti
Bucharest, Bucharest, Romania

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IT Support Analyst M/F Bucharest

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IT Support Analyst M/F
Bucureşti
Bucharest, Bucharest, Romania