IT Support
REQUIREMENTS:
- Microsoft Windows (installation, configuration, troubleshooting);
- Microsoft Office (installation, general configuration, setting up Outlook);
- Knowledge about Active Directory;
- Ability to differentiate problems caused by software, hardware, communications network;
- Average network knowledge and strong knowledge about standard diagnostic applications (ping, tracert, telnet, netstat, proxy etc);
- Knowledge of computer architecture and peripherals and the ability to search for drivers and firmware needed for them;
- Minimum knowledge of enterprise computer fleet management systems (such as System Center Configuration Manager).
RESPONSIBILITIES:
- Installs, configures and provides technical support for desktops and/or notebooks according to internal standards;
- Provides primary technical support for peripheral IT equipment (scanners, printers, etc);
- Uses infrastructure management and remote connection applications to operate remotely;
- Solves problems assigned through internal Helpdesk applications;
- Resolves incidents reported by internal customers;
- Collaborate with co-workers to solve problems (related to their PC);
- Makes activity reports, according to the norms and procedures;
- Fulfills all the roles and responsibilities assigned to him, as part of a project, in accordance with the job description and/or with the indications received from the management;
- Attends other services (if requested), in accordance with the communicated specifications.
Fii primul, care se va înregistra la oferta de muncă respectivă!