IT Support Specialist

IT Support Specialist

Sector 2, Municipiul București, Romania

Position Summary

Who are we?

Right across the Pipera metro station, the Samsung Shared Services Centre Europe, established in 2016 in Bucharest (Romania) covers Financial, Customer Service and HR processes for Samsung subsidiaries across Europe.

We play a strategic role through our activities, with focus on internal Clients’ needs, process excellence and dedication to succeed! Bring your passion and sharpen your skills at SAMSUNG Electronics Shared Services Centre Europe!

Role and Responsibilities

What is the role about?

As an IT Support,  you will mainly offer support for IT processes in the center, from basic to complex ones as detailed below:

Installing/reinstalling/troubleshooting company laptops and devices;

Providing support and training for Samsung - specific applications and tools

Diagnosing and resolving a wide variety of problems, from software to hardware issues, ensuring minimal downtime.

Maintaining accurate records of IT hardware and software assets, and user accounts.

Ensuring a stable supply of consumable IT stock (e. g. , peripherals, cables, accessories).

Assisting with onboarding of new employees from an IT perspective (e. g. , setting up devices and access permissions)

Your skills:

Bachelor's degree or Master's degree in Information Technology, Computer Science, or a related field.

Minimum of 1 year of experience in IT support or help desk environment (internships or equivalent practical experience may also be considered)

Strong knowledge of Windows PC operation and configuration.

Experience with network troubleshooting and connectivity support

Proactive
- solving, analytical and communication skills

English level - advanced

Skills and Qualifications

Why is Samsung SSC Europe the place to be?

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center, you will be part of a dynamic team, in an international work environment.

Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Compensation & Benefits

Attractive salary & annual performance bonuses (on average 2 additional salaries);

Meal tickets (40 Ron/ ticket), plus Easter & Christmas vouchers;

Recognition awards for outstanding results and/or
- term employment;

Employee discount to Samsung products

Health & Wellbeing

Gym subscription, private medical care, daily fresh fruits and snacks in the office;

Cultural card on your birthday for books, theatre, cinema, opera and similar;

Quarterly team activities (e. g. : team dinners, team buildings, office events such as Halloween celebration, Christmas party etc. );

Learning & Development

Unlimited access to Samsung’s learning platform

Access to
- class trainings and various events/ conferences;

Subscription to Bookster library;

Family & Living

25 days of vacation per year;

Referral bonuses for new hires recommended by you;

Hybrid work (2 days/ week working from home).

We are an
- opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status