IT Support Specialist

IT Support Specialist
Bucureşti
Bucharest, Bucharest, Romania

Job Description

• To provide technical support together with the Global technical support team on all IT systems utilized by company staff and Client contractors.
• To assist in the implementation of the IT strategy.
• First level IT Support:
• Deliver IT Service and Support corresponding to the Global Support Team Service Level Objectives and KPI reporting as agreed upon with IT Management and the business teams.
• Provide first level end user support on Client defined Hardware and Software, troubleshoot in coordination with Client 2nd Level support or 3rd party support.
• Tracking of technical support cases within provided Service Management application and ensure adequate ticket classification and timely ticket fulfilment.
• Identify and ensure that interim IT solutions are provided so that the business continues to operate efficiently even if technical issues are encountered with standard processes.
• Maintain a consistent Configuration Management Database (CMDB)
• Compliance with corporate and regulatory audit best practices (Solvency II) including maintenance of up to date documentation of IT Support/Account management processes and procedures and system support documentation.
• Support and participate in global IT projects as defined by the project team including testing, user acceptance testing and to provide regular
  - dates on status of projects.
• Perform Hardware relocation requests including cabling, desktop / laptop computers, monitors, telephone hardware, video conferencing systems, and other IT related equipment. JOB SPECIFICATION
• Provide support for the Video Conferencing system, from the end user booking process to ongoing Video Conferences. Participate in preparing and testing of Video Conferences.
• Organize and provide training of Client Users on new systems.
• Contribute and represent the Technical Support team on Client internal social media platforms.
• Coordinate and execute the IT Account Management tasks (New employees/Client contractors, access right modifications, departures, etc. )

Experience

• All aspects of technical support service delivery.
• 5 yrs of IT knowledge and troubleshooting skills.
• 5 yrs working in
  - site level1/2 technical support rol

Personal Competencies:

• Essential: Service oriented IT Support skills including working upper Management level. Understands the customer needs and offers solutions in line with the Client company guidelines.
• Takes ownership of all kind of IT Service requests such as incidents/requests/changes/problems
• Appropriate communication skill to the management, colleagues and end users.
• Global Team player
• Is willing to work off hours if required by the support case.
• Lifelong learner
• Language skills: very good English.

Digital Competencies:

• Essential: Good understanding of IT systems and business process flows.
• Strong competency in computer systems in a Microsoft (Current Windows Operating systems and Office applications, Windows management tools) based environment including basic skills in back office administration systems.
• Experience with ITSM tool Service
  Now preferred.
• Strong competency with market leading mobile communication devices.
• Experience in design and specification of IT systems or process flows.

 What we offer:

• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria  medical package
• Extra vacation days
• Fruits on the house

What about choosing much more than a job?  #AJob
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