IT Support Specialist Bucharest

IT Support Specialist
Bucureşti
Bucharest, Bucharest, Romania

Our Client is seeking a skilled IT Support Specialist to join the Corporate IT team in Bucharest. This role involves providing seamless IT support to global
- users, researching and deploying new tools, and solving complex technical problems. The ideal candidate is a smart, friendly, and
- oriented individual with a passion for helping people and improving technology, making a direct and massive impact on the company's efficiency.

Responsibilities

• Provide exceptional customer service and technical support to Octus
  - users across multiple global offices.
• Research, deploy, and manage new IT tools and services to enhance user experience and operational efficiency.
• Troubleshoot and resolve complex hardware and software issues on both mac
  OS and Windows operating systems.
• Manage and support web conferencing tools such as Zoom and Microsoft Teams.
• Work with Okta and various
  - office applications, including SSO, G Suite/Google Workspace, Microsoft Office, Microsoft Intune, and Jamf Pro.
• Create, update, and maintain
  - user facing knowledge base articles to empower
  - service.
• Maintain comprehensive infrastructure documentation, including diagrams and configurations.
• Proactively identify and solve hard problems to improve the overall IT environment.

Requirements

• Exceptional customer service, attention to detail, interpersonal, oral, and written communication skills.
• Ability to work independently,
  - task, and establish priorities.
• Passion for helping people and a desire to learn and improve IT in an innovative manner.
• Proficiency in troubleshooting both mac
  OS and Windows operating systems and hardware.
• Strong analytical,
  - solving, organizational, and planning skills.
• Experience with web conferencing tools (e. g. , Zoom, Microsoft Teams).
• Experience with Okta and
  - office applications (SSO, G Suite/Google Workspace, Microsoft Office, Microsoft Intune, Jamf Pro).
• Experience in creating, updating, and maintaining
  - user facing
  - based articles.
• Experience in maintaining infrastructure documentation, including diagrams and configurations.

Preferred: Networking knowledge and experience (e. g. , Meraki, Cisco). Experience working with
- party hardware and software and procurement practices.

What's in it for you: 

-       Career growth opportunities created by a
- growing credit intel company.

-       Develop your analytical skills as well as your financial/ credit acumen.

-       Interact with experienced leaders to support your professional development.

-       Join a young and energetic local team that spans across diverse fields of expertise.

-       Exposure to a multicultural environment made up of seasoned professionals from around the world.

-       Hybrid work
- up.

-       Multiple benefits: educational reimbursements for career development, private medical services, gym subsidies, meal vouchers, catered lunch, office snacks.