ITSM Process Owner for Service Catalogue Management - Tires - Timișoara

ITSM Process Owner for Service Catalogue Management - Tires
Timişoara
Timișoara, Timiș, Romania

Job Description

Tires IT is looking for an experienced Process Owner for Service Catalogue Management to join our dynamic IT Service Management (ITSM) team. This role will involve working with a diverse group of professionals to implement and continuously improve our ITSM processes in a global environment.

Main Tasks:

Global process responsibility for Service Catalogue Management;

Development of the process strategy and the process roadmap in coordination with the IT service management strategy;

Creation and maintenance of the respective process documentation;

Building and tracking governance and process KPIs;

Management of internal and external service providers, including budget planning;

Independent implementation of global process implementation projects;

Independent further development and implementation of process training.

Qualifications

University degree in Business Informatics, Computer Science or an Engineering field;

+3 years of experience in the development, implementation and control of IT service management processes in a global environment;

Basic requirement: ITIL Foundation certification; ITILV3 Expert certification (desirable);

Excellent customer service and communication skills;

Proficient English language skills (verbal and written);

Ability to contribute to international teams and successfully complete international projects;

Strategic and tactical skills (;developing and improving a service strategy);

Ability to promote the topic of IT service management and to present project results, processes and concepts at all management levels in a way that is appropriate for the target group;

Experience in project management;

Willingness to travel (up to 15%).

Additional Information

13th salary

Performance bonus

Christmas & Easter bonus

Seniority bonus

Flexible working time;

Home office;

Competitive salaries & benefits;

Health & wellness (Life Assurance, Private Health and Dental Insurance, Sport activities, Canteen, 24/7 Helpline with Psychologists etc. );

Different discounts (tires, glasses, medical, shopping, etc. )

Relocation bonus for
- Timisoara Residents

Professional development opportunities (in Technical and Leadership Areas);

International Work Environment & Traveling Opportunities.

Informații detaliate despre oferta de muncă

Firma:	Continental
Localiția:	Timişoara Timișoara, Timiș, Romania
Adăugat:	6. 8. 2025 Postul de muncă activ

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