Junior Claims Quality Agent - Greek speaker

Junior Claims Quality Agent - Greek speaker
Bucureşti
Bucharest, Bucharest, Romania

Job Description

Being part of our Operations team, you will work with focus on these topics:

- Talk by phone and
- mail with the network of car partners, advise them for submission a
claim and regarding the transport status;

- Monitor inbound and outbound calls and emails responses to assess associates
demeanor, accuracy, customer service performance, and conformity to company policies
and procedures;

- Ensure that car partners are kept constantly informed of the status of their complaints and
transport;

- Ensure customer satisfaction by taking their requests into consideration;

- Provide innovative solutions for
- solving upon reviewing data;

- Ensure that all procedures are up to legal standards and regulations;

• Fluency in both Greek and English
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal abilities
• Ability to work well in a team environment
• Proficiency in Microsoft Office suite

Benefits:

• Opportunity to work in a multicultural and diverse team
• Gain valuable experience in operations and logistics
• Room for growth and advancement within the company
• Competitive salary and benefits package
• Training and development opportunities