L2 IT Customer Support with French & English Timișoara

L2 IT Customer Support with French & English
Timişoara
Timișoara, Timiș, Romania

Job Description

We want you in our team!

• If you'd like to be part of an international team, we need you!
• We are searching for
  - savvy enthusiasts!
• If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague!
• And you'll also be considered a hero when you solve our customer's challenges.

What you will do:

• Provide user assistance in one or more technical areas by providing specific answers
• Perform, if necessary, an escalation to the appropriate competence team
• Connect remotely (by phone, email, etc. ) and occasionally with the user
• Participate in the development of team skills
• Receive requests
• Qualify the request according to the terminology
• Process the request according to the procedures
• Provide answers adapted to the request and the needs of the user
• Follow up on files
• Participate in the ongoing training of the team
• Participate in the optimization of the service by being a force of proposal in the organization, on procedures and processes

What about you?

• Spoken languages: fluent French and English (B2/C1);
• Technical expertise in office environments and processes knowledge background;
• Advanced incident analysis in communication with the
  - user (no script creation);
• Admin Office 365, Sharepoint, One drive, Outlook, access rights management (no Power Platform).  Same rights as N3 in the console. OIM (One Identity Manager) console. Rights in AD, Azure AD;
• Provide task completion with online user (software installation, sharefolder, shared mailbox);
• Excellent customer service abilities: client orientation, active listening and interpersonal skills;
• Ability to work in a dynamic environment and multitask;
• Availability to work in day shifts.

 What we offer:

• Permanent contract
• Central building offices with an excellent view of the city, top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria  medical package
• Extra vacation days
• Fruits on the house

What about choosing much more than a job?  #AJob
That
Makes
Sense