L2 support analyst with French M/F - Bucharest

L2 support analyst with French M/F
Bucureşti
Bucharest, Bucharest, Romania

Mission

Ensure the supervision and functional and application management of banking services and take charge the requests from Level 3

Take charge of incident management in conjunction with his team manager and other teams involved in the process

Provide ad hoc interventions to limit technical malfunctions

Ensure the processing of requests for daily living and other ad hoc operating requests

Ensure the production of monitoring indicators for banking services within its scope

Ensure the implementation and updating of operational documentation related to the activity

Ensure that the appropriate reports are written with your manager

The service mainly covers the homologation environment

Ensure daily monitoring of the optimal functioning of the services

User support: requests for information or assistance regarding the use and operation of specific applications

Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and
- up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)

Incident management, handling and monitoring until closure

Participating in homologation monitoring committees and/or project committees

Maintaining
-
- date documentation (operating procedures, FAQs) and application contact list

Taking charge of ad hoc work and monitoring requests

Writing specific reports

Ensuring permanence on the perimeter according to established schedules and internal organization

Profile

Experience in the support field with experience in incident management processes/tools

Ability to analyze incidents and
- up on incident instructions (communication, message, priority assignment, etc. )

Middle English and French

Good written communication, autonomy, curiosity, rigour

A proactive and reactive attitude , team spirit and a desire to learn continuously

Ability to analyze and synthesize

Desirable to have insurance knowledge and functional case analysis skills

Informații detaliate despre oferta de muncă

Firma:	Inetum
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	24. 5. 2025 Postul de muncă activ

Răspunde la anunț
Fii primul, care se va înregistra la oferta de muncă respectivă!

L2 support analyst with French M/F Bucharest

L2 support analyst with French M/F
Bucureşti
Bucharest, Bucharest, Romania

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Controller with German - Junior Consultant (f/m/d) - Bucharest, Romania - MHP - A Porsche Company

L&D Content Developer - Bucharest, Bucharest, Romania - Hunter Bond

Consultant Mobility & Digitalization with German (f/m/x) - Bucharest, Bucharest, Romania - accilium Group GmbH

Game presenter and shuffler (m,f) with Italian - Bucharest, Bucharest, Romania - Personalbüro U. Herrmann

Master Data Management with German - Consultant (f/m/d) - Bucharest, Romania - MHP - A Porsche Company

Java Developer with Angular - Senior Consultant (f/m/d) - Bucharest, Romania - MHP - A Porsche Company

L2 support analyst with French M/F - Bucharest, Bucharest, Romania - Inetum

Senior Cybersecurity Analyst with French M/F - Bucharest, Bucharest, Romania - Inetum

Recruiter with German - Junior Consultant/Consultant (f/m/d) - Bucharest, Romania - MHP - A Porsche Company

Executive Assistant with German - Junior Consultant (f/m/d) - Bucharest, Romania - MHP - A Porsche Company

Consultant - Mobility & Digitalization with German (f/m/x) - Bucharest, Bucharest, Romania - accilium Group GmbH

Game presenter and shuffler (m,f) with Turkish - Bucharest, Bucharest, Romania - Personalbüro U. Herrmann

Java Technical Lead M/F ( with French) - Bucharest, Bucharest, Romania - Inetum

IT Business Analyst with French M/F - Bucharest, Bucharest, Romania - Inetum

L&D Project Manager - Bucharest, Romania - Allianz Technology SE Romania Branch

Bucureşti: Alte locuri de muncă în orașul tău

locuri de muncă

L2 support analyst with French M/F Bucharest

L2 support analyst with French M/FBucureştiBucharest, Bucharest, Romania

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Bucureşti: Alte locuri de muncă în orașul tău

L2 support analyst with French M/F
Bucureşti
Bucharest, Bucharest, Romania