Lead Cust Exp Specialist with Dutch Bucharest

Lead Cust Exp Specialist with Dutch
Bucureşti
Bucharest, Bucharest, Romania

JOB DESCRIPTION

Lead Customer Experience Specialist with Dutch

We have an opportunity for a Lead Customer Experience Specialist with Dutch to join us at Honeywell in Bucharest, RO. where you will be responsible in process a wide variety of maintenance related activities between Honeywell and customers, analyzes and take the necessary steps to resolve disputes and creating project structures. This is a hybrid role, 3 + 2 days model.

Honeywell

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6, 000 guaranteed efficiency projects for our customers.

Transform the way buildings operate to be safer, more productive and more energy conscious.  

We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key requirements

• Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed);

• Handles customer configuration requests (creating, modifying, extending and creating links;

• Responsible to analyze and take the necessary steps to resolve disputes (credit issuance and reflow);

• Responsible to perform client request processing in SAP, Compass or FX;

• Performs troubleshooting reporting, processing, and troubleshooting according to business requirements.

Key skills and qualifications

• University Degree;

• Preferred experience in a Customer Services environment - understand customer requirements and priorities, with a
- active attitude;

• Business fluent in written and spoken Dutch and English;

• High level of MS office skills (Excel, Word, Outlook, Power
Point, Teams)



Our Offer

#LI-Hybrid