Manager MS Payroll Italy - Bucharest

Manager MS Payroll Italy
Bucureşti
Bucharest, Bucharest, Romania

Position Description

Job Summary:

The role of the Manager MS Italy is to ensure the delivery of service excellence for clients through building and maintaining effective internal relationships and acting as a liaison for
- related processing.

The role of the Manager MS Italy will ensure that all activities are performed in a manner that meets ADP and client expectations and ADP Service standards.

The Manager MS Italy has a direct relation with the Snr Manager Impl & Service and is accountable for 4 areas:

Client experience

People management

Process management

Business and productivity management

Responsibilities :

Client Experience

Builds and maintains relationships with clients and internal partners to foster trust, commitment, accountability and results.

Ensures that quality and SLAs of the payroll delivery to the client are met and achieves internal and external client satisfaction

Reviews and analyses the Net Promoter Score (NPS) and client’s feedback and create management action plans, as appropriate to meet client’s satisfaction

Ensures that monthly service review calls with the clients are put in place and attend the calls when needed

Highlights and escalates relevant matters that may impact the running of client payrolls and proposes appropriate solutions and workarounds to mitigate the impact

Respond to client and take appropriate action ensuring timely review and resolution of issues

Works effectively across the Central organization to resolve client issues

Manages clients’ escalations together with the Payroll Specialists/Sr. Payroll Specialist/SME’s and, if necessary, with the Service Sr. Manager/Service Directors.

People management

Participates in the recruitment process for new hires

Ensures that all team members have the appropriate training plan as defined in the job description and that skill and capability base meets work demand

Reviews and improves training plans (onboarding, continuous learning in coordination with the Central organization and the Service Delivery Sr. Manager /Director

Ensures that knowledge and expertise of ADP processes and ADP systems are up to date

Identifies talent, works with HR to ensure that the appropriate development and succession plans are created and put in place

Establishes a relationship that nurtures open and honest communication

Facilitates team meetings, team building and fun at work activities to increase engagement and team cohesion

Discuss challenges and successes as related to assigned clients with particular attention to the respect of timing and process standards

Participates in the performance management process by conducting 3 month and annual performance reviews including making performance recommendations for salary, promotions/staff changes, separations

Recognizes and celebrates team and team member accomplishments and exceptional performance and defines performance improvement plans when needed to support the Associate getting back on track in meeting performance

Promotes BPI initiatives within the team and supports the team in process improvements

Process leadership

Monitors day to day operations to guarantee that the direct reports work according to their defined role and meet agreed upon KPI’s and SLAs

Effectively and consistently manages process of changes (including roll out, communication, monitoring and controlling)

Supports BPI in process and best practices definition

Delivers process improvement initiatives to drive operations effectiveness and efficiency

Business leadership

Focuses on Impactful Communication, Talent Building and Relationship Building to develop internal and external relationships required for success.

Drives a
- based culture that engages associates to achieve excellence

Monitors and reports on performance metrics related to assigned clients

Acts as a
-
- day liaison within BU team

Maintains payroll procedure manuals and business process documents

Highlight and escalate relevant matters that may impact the payroll process and ensure
- up until resolution

Ensures detailed forecasting, capacity planning and resource management to ensure correct resourcing of operations in coordination with the Service Sr. Manager/Director and the BU.

Contributes with ideas and is actively involved in strategic actions to attract potential job candidates

Maintains awareness and support of ADP values, policies and procedures

Analyses and resolves complex issues encountered within the team

Demonstrates strong analytical and
- solving skills for complex payroll environments

Leading and working with other departments and Co
Es on
- functional synergy and improvement projects

Manages customer payroll processing when the volume requires

Education & Experience:

Degree or Equivalent: Bachelor’s Degree

Major Area of Concentration: IT / Business / Accounting

Work Experience: 5+ yrs

Knowledge and Skill Requirements:

Business proficiency in Italian and English (min. B2 level)

Mastery of Microsoft Office suite (Excel, Word, Power
Point)

Leadership skills

Customer Service Skills, Client focus

Payroll industry specific knowledge and expertise

Knowledge in working with HR applications

Informații detaliate despre oferta de muncă

Firma:	ADP
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	15. 6. 2025 Postul de muncă activ

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