Motor Claims Handler

Motor Claims Handler
Bucureşti
București, București, Romania

Description:

In this role, you will proactively manage a diverse portfolio of motor claims, including own damage for Corporate Clients. Your main focus will be to ensure that service delivery meets client expectations.

You will be responsible for efficiently and professionally concluding claims while keeping all parties informed throughout the process. Effective communication with various stakeholders is essential. This role is suitable for experienced Motor Claims Handlers looking for a new challenge.

The expectation is to work in the office three days per week on average, with the flexibility to work remotely two days per week.

What can I expect?

Joining an established company and supporting a wider team to work more efficiently

Opportunities to build on existing skills and knowledge, as well as learn new skills in a continuous improvement environment

Building and maintaining excellent relationships with colleagues worldwide

We will rely on you to:

Verify the accuracy and completeness of submitted documents

Manage all documentation required for processing claim files

Review and validate Repair Authorization Agreements, including assessing repair estimates from repair units and approving repair costs from both technical and contractual perspectives

Evaluate the insured events and assess the damages incurred

Ensure timely resolution of claim files within established deadlines

Update estimated vehicle repair costs based on information received from repair units or the insurer’s representative (Claims Reserve)

Authorize payments based on the final repair estimates provided by the repair units.

Promptly and accurately handling client requests and queries

Determining coverage for incoming claims based on policy knowledge

Check the invoices received and/or claims for compensation and record the payment of damage files in the system, according to the competences established by internal rules

Communicating with clients, beneficiaries, third parties, or insurers to receive status updates and resolve queries

Generating, validating, and distributing claims reports to ensure accurate records

Facilitating collection from insurers on small claims and tracking ongoing work for common claims settlements

What you need to have:

Demonstrable claims handling experience

Effective communication in Romanian and English

Insurance industry experience

Understanding of insurance products.

Ability to influence and build relationships.

Ability to prioritise and organise own workload

Knowledge of loss assessment applications (e. g. audatex, dat),

Road and insurance legislation

What makes you stand out:

Excellent organizational skills and ability to work under tight deadlines

Excellent communication and numerical skills, with a proven track record of providing
- level customer service

What is in it for you?

Outstanding opportunity for developing a career in a multinational company, in a motivated team and a dynamic working environment

Attractive benefits package (medical insurance, life insurance, travel insurance, birthday leave, meal vouchers and others)

Possibility to work from home, hybrid model (3 days at the office, 2 days at home)

Endless learning opportunities

Marsh, a business of Marsh Mc
Lennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh Mc
Lennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90, 000 colleagues, Marsh Mc
Lennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on Linked
In and X. Marsh Mc
Lennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh Mc
Lennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh Mc
Lennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.