Operations Client Partner Bucharest

Operations Client Partner
Bucureşti
Bucharest, Bucharest, Romania

Job Description

Purpose of the job:  

Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of Nielsen
IQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a
- facing role.  

Accountabilities: 

• Ensure regular execution of the BAU deliverables, maintenance, and delivery to clients 

• Communicate to the client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with working with Customer Support (which is Accountable / SPOC for client) & Data Operations  

• Coordinate with BAU on
  - production and
  - delivery checks for clients 

• Attend, contribute to, and coordinate with Data Ops regular operations & quality reviews and
  - related
  -
  - face meetings with the client – in alignment with Customer Support 

• Accountable for the delivery of operational projects, incl. Product Enhancements and any major global operational changes, incl.communication, discussing technical questions around process, technical possibilities, recommending effective solutions, defining delivery targets, and communicating progress, risk, status reporting, etc.  

• Drive design of operational solutions with the internal and external clients, incl. identifclients’ent’s needs and translating them into technical specifications in consideration of technical capabilities and limitations 

• Incl. Introduce/suggest to the client proactively new improvements / new solutions in their databases that result in driving revenue and enabling simpler, more enduring, and
  - efficient database production for NIQ 

• Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for: 

• Database Services (structural changes/change requests, new deliverables setup), incl. Feasibility studies 

• Product Coding  

Requirements: 

Work experience:  

• Minimum work experience in
  - facing roles to be able to understand client requirements and execute relevant actions towards clients: 

Education:  

• Higher education or equivalent experience 

Qualifications:  

• Excellent communication skills in English and Romanian
• A combination of operational skills and client orientation demonstrates willingness to understand operational “end-to-end” processes and the ability to translate business expectations into technical specifications 

• Good relationship management skills to effectively liaise with commercial, clients, and various operational teams 

• Well-developed analytical skills and very good attention to detail  

• Proactive attitude in recommending suitable solutions demonstrates a “Can-Do” &
  - oriented attitude 

• Independent in executing tasks, driving progress, and working out solutions 

• Ability to work effectively in a team to achieve goals together 

• Problem solving skills 

• Time management skills 

• Strong communication, both verbal and written, ease in presenting complex operational topics in a simple way 

• Good Excel knowledge is a must 

We offer:

• Work in an international, multicultural environment
• Private medical coverage
• Hybrid working module
• Meal Tickets / monthly
• Easter and Christmas vouchers and vacation vouchers/tickets
• Mentoring - Mentee Program
• Volunteer time off (Global Volunteer Day)
• Internal Recognition Program
• Free Linked
  In Learning access that helps you discover and develop business,
  - related, and creative skills through over 20, 000 courses available in 7 languages)
• Free Employee Assistance Programs (EAP) - NIQ offers support to all associates and their families for their emotional
  - being through professional, timely, and confidential counselling services on issues related to everyday concerns & problems, overcoming emotional challenges, and maintaining a healthy and balanced lifestyle.