Operations coordinator- ocean department

Operations coordinator- ocean department
Bucureşti
Bucharest, Bucharest, Romania

Job Description

This role will coordinate and execute the customer orders in accordance with their requirements, based on PSA BDP Ethics and Procedures.

Main responsibilities:

• Maintain communication with the customers via phone, email, chat, or in person, providing information about our services, policies and assist customers with their shipments. • Update customer records to ensure accuracy and compliance with PSA BDP policies. • System & Data Management & Document interactions in relationship with customers and service providers. • Duty to inform and advise the customer on the formalities of international movement of their shipments • Duty to communicate the information of the files in charge to his hierarchical manager • Create SOP’s when require to support the offshoring process. • Handle complaints and resolve problems efficiently and professionally, find solutions in due time and suitable manner. Escalate complex cases to supervisors or specialized departments when needed. • Collaborate with other departments (e. g. , sales, finance) to resolve various issues. • Provide feedback on recurring customer concerns or system inefficiencies. • Participate in training sessions to stay up to date on products and procedures. • Follow up with customers to ensure satisfaction and build loyalty. • Contribute to improving customer experience through suggestions and insights. Exemption Type Exempt (Salaried) Job Requirements ∙ ∙2-3 years of experience of logistics and forwarding operations/regulations and documentation or Degree in Logistics ∙Computer literacy with Microsoft Software applications and /or other market leading software applications. ∙Good communication skills in Romanian and English.