Operations Deal Manager
Overview
Operations Service Center, within Microsoft Business Operations, provides support for Volume Licensing, Industry Solutions and Unified customers to transact with Microsoft. We are accountable to drive and execute by pursuing process efficiency, timeliness, quality, and compliance, all while providing world class customer experience. We are looking for team members to join our team focused on delivering exceptional stakeholder and customer experience with deep expertise in contracting, order management, billing, supplier management and customer and partner engagement.
As a member of our team, you will coordinate and manage EMEA
- critical revenue processing functions. Our goal is to ensure consistent, repeatable processes on a global level while displaying customer experience skills to our internal and external clients. You will be joining a team focused on results, working together to solve problems, and committed to developing people.
The Operations Deal Manager consults on multimillion transformational deals to help shape the future of new contract, billing, and other capabilities, ensuring that the processes are managed in a compliant and efficient manner. This role is accountable for driving operational excellence across Sales and Operations through the identification and creation of solutions to solve deficiencies, improve performance and maximize revenue. The successful candidate will be able to influence their business group priorities by acting as a facilitator between teams including business groups such as Legal and Corporate Affairs, Contracts and Negotiations, Credit and Collections, Finance and Processing and Deal Contract Assist.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our of respect, integrity, and accountability to create a of inclusion where everyone can thrive at work and beyond.
Qualifications
Minimum/Required Qualifications
Preferred Qualifications
Responsibilities
Business Program Planning and Design
- and
- term business priorities. Understands and identifies current program risks, impact, and mitigation plans in collaboration with others.
- cause analysis), define the program strategy, gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record. Begins to improve operations of existing programs by applying industry methodology, defining program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in program issues and strives for simplification.
- functional (e. g. , organizational, product, business) stakeholders (e. g. , Engineering) to design programs from initiation to delivery with guidance. Collaborates to produce collateral (e. g. , proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
Business Program Excellence and Execution
Business Program Management
Business Program Evaluation and Improvement
- benefit analyses to examine performance to value drivers (e. g. , profit and loss [P&L], return on investment [ROI]). Begins to contribute to monthly business review (MBR) and begins to run rhythms regularly to identify what is working and what is not, and helps make improvements accordingly.
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
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