Operations Manager Bucharest

Operations Manager
Bucureşti
Bucharest, Bucharest, Romania

At our
- new Shared Business Platform (SBP) in Bucharest, we offer a dynamic environment where career growth is actively supported through internal mobility, globally recognized certifications, and continuous professional development. We value work–life balance, offering flexible work arrangements, and wellbeing initiatives that help you thrive both personally and professionally.

Now, let’s explore this exciting opportunity so that you can be part of our mission.

The Operations Manager – SBP will oversee the
-
- end management of shared services operations, including process design, service delivery, quality control, and continuous improvement initiatives. The ideal candidate will be responsible for ensuring the efficient delivery of services across HR, Finance, IT, Procurement, and other support functions, as applicable.  

Reporting to the Head of SBP Bucharest, this role will collaborate closely with functional leaders and global stakeholders to implement
-
- class service models and deliver value through operational efficiency and service innovation.  

Establish and manage the operational structure, processes, and performance metrics for the Shared Services branch.  

• Lead and oversee daily operations across multiple service functions (HR, Finance, IT, etc. ).  

• Develop and implement
- level agreements (SLAs), key performance indicators (KPIs), and governance frameworks.  

• Drive process standardization, automation, and optimization initiatives to enhance service quality and reduce costs.  

• Collaborate with functional and business unit leaders to align shared services delivery with organizational needs.  

• Lead budgeting, resource planning, and operational reporting for the branch office.  

• Build and lead a
- performing team, fostering a culture of accountability, innovation, and
- centric service.  

• Manage risk and compliance across operational areas, ensuring adherence to regulatory and corporate policies.  

• Serve as the key point of contact for issue resolution, escalations, and continuous improvement feedback loops.  

• Support the change management strategy to drive adoption of shared services practices across the organization.  

10+ years of progressive experience in operations management, with at least 5 years in a leadership role within a Shared Services or BPO environment.  

• Proven experience in setting up or scaling shared services operations from the ground up.  

• Strong background in service delivery management, process optimization, and
- functional coordination.  

• Expertise in Lean, Six Sigma, or other operational excellence methodologies is a strong advantage.  

• Exceptional
- solving,
- making, and analytical skills.  

• Strong leadership and communication skills, with the ability to influence stakeholders at all levels.  

• Experience working in a global, matrixed organization is highly desirable.  

• Tech-savvy, with experience implementing and managing enterprise tools (ERP, workflow automation, service management systems).  

Bachelor’s degree in Business Administration, Operations Management, or a related field.  

• Master’s degree (e. g. , MBA) preferred.  

• Professional certifications (e. g. , PMP, Lean Six Sigma, ITIL) are a strong plus.