Operations Technician 1st Line Bucharest

Operations Technician 1st Line
Bucureşti
Bucharest, Bucharest, Romania

Who we are:

About this Role:

We are seeking a proactive and communicative individual to join our Network Operations Centre (NOC) as a 1st Line Network Support Technician. This role is essential to maintaining service continuity across Vodafone Operating Companies by managing
- line support activities. The successful candidate will be responsible for identifying and escalating network faults, maintaining documentation, and ensuring effective communication with internal teams and suppliers.

What you will do:

Identify and escalate network faults, including software and hardware issues, in accordance with established procedures and agreements.

Provide
- line technical services related to live network information.

Perform telecom network maintenance activities requiring analytical thinking and technical understanding.

Document network incidents clearly and accurately using designated systems.

Maintain effective communication with suppliers and internal Vodafone teams to support issue resolution and service continuity.

Who you are:

Able to understand technical concepts and apply basic data analysis.

Comfortable working with virtual project teams and engaging with international customers.

Possess general knowledge of telecom architectures and protocols across mobile and fixed network domains (access, core, transmission).

Fluent in English and Romanian, both written and spoken.

Completed secondary education; ongoing higher education is considered an advantage.

Demonstrate a willingness to learn and grow within a collaborative and innovative environment.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

What’s in it for you:

 Work from Home – hybrid approach 

Medical and dental services

Life and hospitalization insurance

Dedicated employee phone subscription

Special discounts for gyms and retailers

Annual Company Bonus

Loyalty Programme

Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.

You get to work with tried and trusted
- technology

Getting in on the ground floor of a technology changing company

We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.

Special Paternal Program - 4 months of paid paternity leave

What skills you will learn:

Hands-on experience in telecom network fault identification and escalation.

Exposure to live network operations and incident documentation systems.

Enhanced communication and coordination skills across diverse teams.

Practical understanding of telecom protocols and architectures.

Growth in analytical thinking and technical troubleshooting.

VOIS Equal Opportunity Employer Commitment:

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or
- economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.