Order Administrator with English Cluj-Napoca

Order Administrator with English
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Job Purpose: To ensure accurate and timely entry and management of customer orders in the ERP system while keeping Sales Offices continuously informed about order status.

Main Responsibilities:

• Ensure the
  - time and complete entering of
  - BU orders in the ERP system
• Check trade compliance issues for each order
• Generate order acknowledgements
• Expedite factories and make sure items are delivered
  - time and complete
• Keep a close contact with internal customers/Sales Office to inform of any delays and problems
• Keeps the Sales Office informed at all times of the status of all orders and provides correct and on time answers to all queries regarding the ongoing orders
• Provide constant status updates to European Sales Offices
• Conduct data management activities using the ERP system
• Maintain accurate and updated Business Systems (CRM, JDE, OCM, etc)
• Follow up on orders to make sure they are produced and shipped on time
• Manage the common mailbox and ensure all emails are actions in a timely manner

Requirements:

• University degree
• 1+ year experience in an administrative role
• Previous experience in customer service is mandatory
• Languages: English
• PC skills: Ms
  Office , Internet

Competencies:

• Customer Focus
• Drive for Results
• Ethics and Values
• Attention to details
• Communicates Effectively