Partner Success Manager
Develop and maintain a long term partnership with specific Oracle partners to ensure they can successfully implement Oracle products for shared customers. Responsible for creating, nurturing, and maintaining a high level of collaboration and cooperation with Oracle partners in a
- paced dynamic environment.
PSM work is
- routine and often very complex, involving the application of advanced technical/business skills in areas of various industry specializations. Seven to Ten+ years of professional experience recommended. Demonstrated experience in software implementation, professional services delivery, or partner/client facing relationship experience. Understanding of various technical architectures and operating systems and industry experience is desired.
Career Level - IC5
Key responsibilities
The Partner Success Manager will drive customer success outcomes enabled by Oracle cloud as implemented by Oracle Systems Integrator Partners. The Partner Success Manager [PSM] will investigate, analyze, supervise, lead, and provide quality control oversight of Oracle Systems Integrator Partner delivery to customers. You will become familiar with partner
-
- market and
- delivery strategies that are across all of Oracle’s cloud and tech offerings (cloud services, GBUs, business processes and enterprise infrastructure). While the job includes components of traditional PMO responsibilities, most of the work is a direct focus on building the quality of our partners’ customer deliveries of Oracle products.
Note: This is NOT a sales job. This is a
- sales role, guiding and improving the partner in their
- sale implementation of Oracle products. Software implementation experience required.
This role will be accountable for:
Global ownership, development, measuring and leading Oracle’s partner implementation and
- delivery strategies for Oracle products.
Supervise and measure the health of Oracle’s partner applications relationship through metrics, governances and dashboards that report on implementation success, project health, consulting team preparation, strategic investment in their Oracle
- delivery practice, partner solutions/initiatives, account planning outcomes, and joint investments.
Use operational data and a global strategy to drive favorable partner behavior intentionally and proactively.
Work closely and influence Oracle leaders in product development, sales, marketing, alliances, business development and other business partners.
Reporting and presenting on business planning and business reviews, supporting leadership meetings, promoting business development including review of new investments, working on strategic operational initiatives, account alignment/follow through, etc.
Use the partner relevant experience to ensure customer success while implementing Oracle solutions.
Set unified governance for leading and measuring customer success associated with partner strategy.
Identify steering committee (participants, roles, responsibilities).
Defining metrics.
Build and lead operational cadence with updates.
Align with multiple Oracle Lines of Business on various partner strategies.
Implement and report in alignment with Field Sales, A&C, GBU, Development and Marketing.
Preferred skills & experience
The Partner Success Manager will have experience in consulting services roles preferably in software/cloud services and delivery. Ideally, s/he will be a creator, builder, analyzer, optimizer – someone who instinctively analyzes strategy and software implementation standard methodologies to resolve how to make them better.
More specifically, s/he will have the experience described below:
- functional teamwork skills. Able to handle complicated meetings with internal and external senior executives
- win scenarios
- paced environment, ensuring results and deadlines are achieved
- energy and motivating leader who is visibly passionate and is capable of inspiring and galvanizing an organization
Detailed Description and Job Requirements
Engages in business development strategies and programs in support of Oracle's Customer Success Goals.
Acts as a leader of
- scale company initiatives.
Viewed by peers as a leader and top contributor and by line management as a key business partner.
7-10+ years of implementation/partner management experience in the technology industry, preferably software industry. Experience should include relationship management.
Conversant in Oracle technology and product strategies.
Ability to resolve strategy and tactical plans that deliver tangible results. Strong written, verbal, and social skills.
BA/BS degree or equivalent, advanced degree highly desirable
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