Premier Support Technical Specialist with Portuguese

Premier Support Technical Specialist with Portuguese
Bucureşti
Bucharest, Bucharest, Romania

Description and Requirements

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in Iberia. If you thrive in a
- paced environment and enjoy working with
- edge technology, this is your opportunity to shine.

You will deliver
-
- class support to Lenovo’s Premier Support customers, providing remote troubleshooting and case management for Lenovo client products (notebooks, desktops, tablets). You will report to our Technical Support Manager CEE-CA & Spain.

Your Key Responsibilities

Diagnose hardware and software issues remotely via phone and email.

Provide accurate solutions and guide customers through resolution steps.

Dispatch parts and coordinate field engineers for onsite repairs when needed.

Monitor and manage open cases to ensure timely closure.

Collaborate with Technical Account Managers to track and resolve complex cases.

Document troubleshooting steps and share insights on recurring issues.

Educate customers using Lenovo guidelines and best practices.

Maintain high
- time fix rates and deliver exceptional customer communication.

What You Bring:

Solid knowledge of Windows OS and Microsoft products

Troubleshooting skills across hardware and software platforms; Strong
- solving and prioritization skills

Excellent verbal and written communication in Portuguese (business fluent) and English; Spanish is a plus

Proactive mindset and eagerness to learn

Nice-to-Haves:

Experience in IT services or working with field service providers

Familiarity with AI-assisted productivity tools Copilot, Chat
GPT, Microsoft 365 AI features)

Ability to leverage AI for knowledge search, troubleshooting, and documentation

What Lenovo Can Offer You

An open and stimulating environment within one of the most forward-thinking IT companies

Opportunities for career development & growth - the team has grown more than 200% in the past year

Access to trainings for personal development

Access to senior leaders through our EMEA Mentorship program

An international team with a high focus on Gender Diversity

Very attractive compensation package and Performance based rewards

Informații detaliate despre oferta de muncă

Firma:	Lenovo
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	10. 12. 2025 Postul de muncă activ

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