Premier Technical Support Specialist with French Bucharest

Premier Technical Support Specialist with French
Bucureşti
Bucharest, Bucharest, Romania

Description and Requirements

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in France. If you thrive in a
- paced environment and enjoy working with
- edge technology, this is your opportunity to shine.

What You'll Do:

* Diagnose and resolve hardware/software issues remotely via phone and email

* Perform effective troubleshooting across Lenovo's client product portfolio (notebooks, desktops, monitors, smart devices)

* Dispatch parts and coordinate with field engineers for onsite repairs

* Collaborate with Technical Account Managers to ensure timely case resolution

* Deliver
- tier customer communication and case management from start to finish

* Educate customers using your expertise and Lenovo's documentation

* Share insights on recurring issues to improve team knowledge

* Take ownership of your workload and drive cases to closure

What You Bring:

* Solid knowledge of Windows OS and Microsoft products* Troubleshooting skills across hardware and software platforms* Strong
- solving and prioritization skills* Excellent verbal and written communication in French (business fluent)* Ability to view issues from multiple perspectives and proactive mindset as well as eagerness to learn

Nice-to-Haves:

* Experience in IT services or working with field service providers* Familiarity with AI-assisted productivity tools Copilot, Microsoft 365 AI features)* Ability to leverage AI for knowledge search, troubleshooting, and documentation

What We Offer:

We are looking forward to discussing this position with you soon!