Principal Technical Operations Engineer

Principal Technical Operations Engineer

Romania

Location: Romania

Job Code: tion Service Systems Administrator 4

Job title: Principal Technical Operations Engineer

Are you ready to dive deep into the latest cloud technologies? If you’re an EU citizen with a passion for cloud computing, strong interpersonal skills, and a desire to learn, this is your time to shine! Translate your industry knowledge into
- scale success with a tech leader.

Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world’s biggest challenges. We’re looking for a Principal Technical Operations Engineer to support OCI’s sovereign realms in the EU. Join a team of dynamic,
- on operations engineers and make your mark on the future of technology.

What you’ll do

Support OCI’s sovereign realms. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure
- quality service for customers across the EU. Note - this role is not a Monday to Friday core hours role – it will involve working a 24/7 shift rotation, including nights, weekends and public holidays. (See “Shift Format” section, later in this document).

Act as an internal point of contact for one or more sovereign cloud realm(s)

Operate and perform maintenance for over 250 OCI services

Monitor
- cut alerts and troubleshoot through the use of runbooks

Complete change requests to enable new functionality and maintain realm compliance

Ensure timely resolution of incidents, service requests, and change requests

Collaborate with global service and engineering teams

Apply and improve incident and problem management processes to resolve major incidents

Contribute to hiring, share knowledge and mentor other team members

Suggest and document process improvements to drive business impact

A leader on their immediate team and recognized as a subject matter expert by other teams.

Owns critical projects and/or owns improvements to team KPIs and SLOs

Drives down categorical sources of operational pain and improves the operational maturity bar across the director’s organisation through tooling and practices

We also use…

Linux and Unix operating systems

Docker, Kubernetes, and Terraform

Scripting languages such as Shell, Perl, Python, Java, and Go

Requirements

Reside in Romania

Technology related bachelor’s degree and/or equivalent work experience

A desire to learn and keep up with modern technologies

Knowledge of Linux and/or Unix operating systems

Knowledge of cloud computing concepts

5+ years’ experience working in a
- critical environment (Operations, Technical Support, NOC etc)

Experience executing tasks under change management procedures

Experience resolving
- cut and manual alarms following runbooks

A focus on customer satisfaction

What we’ll offer you

A competitive salary with exciting benefits

Flexible working so you can do your best work

Learning and development opportunities to advance your career

An Employee Assistance Program to support your mental health

Employee resource groups that champion our diverse communities

Core benefits such as medical, life insurance, and access to retirement planning

An inclusive culture that celebrates what makes you unique

Shift Format:

This role is not a Monday to Friday core hours role. This will involve working a 24/7 shift rotation, including nights, weekends and public holidays.

The role involves working 5 days a week (40 hours), including one weekend day per shift. You will be assigned to a shift rotas of either (1) Sunday to Thursday or (2) Tuesday to Saturday. There are three rotating shifts – early, late and night.

On-call or overtime is not generally expected in this role, but you may be required to have
- call or overtime duties occasionally, based on business needs.