Process Analyst Manager
We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves , and they are given the opportunity to grow, travel and develop, amazing things can happen.
That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running.
So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #Join
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Process Analyst Manager
What this role is about?
The Process Analyst functions as a service provider working collaboratively with BTS Experts and other teams to ensure the smooth operation and optimal performance of the business solution (application/support maintenance) within their area of expertise.
Your primary responsibility will be to resolve minor and complex incidents, handle change/service requests, and deliver timely and
- quality solutions to users. Additionally, you will be maximizing the application's capabilities and ensuring users fully utilize its potential.
Furthermore, you may participate in approved projects as a customizing expert upon request. Key attributes for success in this role include strong teamwork skills, creativity, sound
- making abilities, quick learning capabilities, effective knowledge retention and application, a strong work ethic, a
- oriented mindset, and a cooperative attitude.
What will you do?
Operations (Business process/system change requests)
Minor/standard enhancements/projects
Knowledge management
-
- date and knowledgeable of the systems and business processes / best practices
- users through support/change request resolution
Process Documentation
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- date appropriate documentation in your scope of responsibility this includes Functional Specifications, BPMLs, Process flows, Enterprise structure, and BTS operational procedures
Performance management
What are we looking for?
Ops
- driven development tool)
What are the next steps – Recruitment Process:
Thank you very much for your interest in the role. You are welcome to apply. Feedback will be provided to all interested candidates throughout the recruitment process.
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